Hop2.com

Hello Shah, I apologize for the inconvenience you’ve experienced. Our team takes customer feedback seriously, and we appreciate your patience. To address this issue, we kindly request ask you to contact us via email at [email protected]. Please provide the Booking ID associated with the complaint so that we can promptly investigate and assist further. We are committed to resolving this matter and ensuring a positive experience for our customers. Thank you for bringing this to our attention, and we look forward to assisting you. Sincerely Yours, HOP2 Team

Hello Ishan, Firstly, we would like to express our sincere apologies for any inconvenience you may have experienced. We understand that the change in flight prices during your booking process was unexpected and frustrating. Upon reviewing your case, we found that our agent provided you with an option for your flight. However, due to the dynamic nature of flight bookings, the price increased due to changes in availability. We understand how this can be disappointing. Please know that flight prices and availabilities are always subject to change without prior notice. This is a common occurrence in the travel industry due to various factors such as demand, time of booking, and airline pricing strategies. Prices and availabilities cannot be guaranteed until the booking is confirmed. We value your feedback and are continuously working on improving our services to provide a better booking experience for our customers. Your understanding in this matter is greatly appreciated. Sincerely Yours, HOP2 Team

Hello Daly, I’m glad to hear that you had a positive experience with Everett! It’s always wonderful to know that our efforts are appreciated. We’ll make sure to pass your kind words along to Everett. Thank you for your feedback! Sincerely Yours, HOP2 Team

Hello Henry, We are truly sorry to hear that your experience did not meet your expectations. At our company, we strive to provide the best service possible and your feedback is an essential part of that process. Please be assured that your comments have been forwarded to the relevant team for review. We take all feedback seriously and are committed to using it as an opportunity to learn and improve. We will be in touch with you as soon as we have an update. In the meantime, if you have any further questions, please do not hesitate to reach out to us. Thank you once again for your feedback. We appreciate your patience and understanding as we work to address your concerns. Sincerely Yours, HOP2 Team

Hello Daize, Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with our customer service. Your kind words are greatly appreciated and they motivate us to continue delivering exceptional service. If you need further assistance, feel free to reach out to us at your convenience. Sincerely Yours, HOP2 Team

Hello Angeline, Thank you for your wonderful feedback! We’re delighted to hear that Cara was able to assist you effectively with your travel needs. Her patience and understanding are indeed some of her strengths. Your kind words will surely be passed on to her. We look forward to serving you again in the future. Sincerely Yours, HOP2 Team

Hello Susan, We're truly sorry to hear about your negative experience with our service. We understand that our service did not meet your expectations, and for that, we sincerely apologize. We’ve reviewed your exchange request and can confirm it’s been handled according to your ticket’s policies. A $199 airline change penalty fee plus any fare difference will apply per passenger. However, we are pleased to inform you that the $150 exchange processing fee associated with your booking will be waived, as part of the support bundle you purchased. The bundle doesn’t cover additional fees like the airline’s change penalty or fare difference. And with regards to the pre-seat selection, prices will be confirmed upon ticket exchange. We appreciate your honesty and feedback. Should you wish to continue with the exchange, kindly reach out to our Customer Experience Team for further assistance. Sincerely Yours, HOP2 Team

Hello Joshua, Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with our team. Our staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words. Sincerely Yours, HOP2 Team

Hello Ursula, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with HOP2 and that our team members Kit, Clive, and Augustine were able to provide you with the attentive help you needed. It’s heartwarming to know that we could make your travel planning process a bit easier and more enjoyable. We truly appreciate your willingness to recommend us to others, and we look forward to assisting you again in the future. Sincerely Yours, HOP2 Team

Hello Leng, We are truly sorry to hear that your experience did not meet your expectations, as reflected in the star rating you provided. Please rest assured that we take all feedback seriously and are currently investigating the specifics of your booking to understand what may have gone wrong. We will reach out to you with an update as soon as our investigation is complete. In the meantime, if you have any further details or concerns you would like to share, please do not hesitate to contact us. Thank you for your patience and understanding. Sincerely Yours, HOP2 Team

Hello Karthink, I hope this message finds you well. We've reviewed your online booking and the email confirmation sent to you, this email contains an "Important Information" section which outlines that the traveler must have valid travel documents. We acknowledge that your reservation was made through our service, travelers must ensure they have the necessary valid travel documents. We also confirmed that your ticket is non-refundable and changes aren't allowed as the flight wasn't canceled before departure. Please know that we are here to help with your request, while still complying with the policies related to your ticket as set by the airline. Once again, we apologize for the inconvenience you've experienced, and we wish you the very best in your future endeavors. Sincerely Yours, HOP2 Team

Hello Josephine, We are thrilled to hear that Josie was available throughout the process and was able to make it easy for you. Our team is dedicated to providing the best service possible, and it’s always rewarding to hear when we have met that goal. Your feedback has been shared with Josie and the rest of our team. It serves as a great motivation for us to continue delivering excellent customer service. We value your feedback and look forward to serving you again in the future. Sincerely Yours, HOP2 Team

Dear Jandson, We highly appreciate your feedback, as it plays a crucial role in enhancing our services. We understand how frustrating it can be when things don't go as planned, especially when it comes to travel arrangements. Our records indicate that there was an airline schedule change for your booking. In response to this, our team assisted you in finding alternative flights. According to our records, you agreed to these new flight details and a confirmation email was sent to you. Thank you for your understanding, and we appreciate your honesty and feedback. Sincerely Yours, Hop2 Team

Dear Traveler, We are very sorry to hear that you had a bad experience. In order to be able to assist you accordingly, allow us to launch an internal investigation for your case. I will be getting back to you within the next 3-5 business days with additional information. Appreciate your patience and cooperation. Kind Regards, HOP2 Team

Dear Narinder, Thank you for sharing with us your point of view. We highly appreciate your feedback on our services and your review of our website. In order to be able to assist you accordingly, allow us to launch an internal investigation for your case. I will be getting back to you within the next 3-5 business days with additional information. Respectfully yours, Hop2 Team

Hello Nimra, Thank you for your kind words! We're thrilled to hear Malik provided you with amazing service. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely Yours, Hop2 Team

Hello Jeff, Thank you for your kind words! We're delighted to hear that you had a positive experience with our support staff. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Sincerely Yours, Hop2 Team

Hello Ashish, We're thrilled to hear that Walker provided you with excellent assistance in booking tickets for both you and your brother. Our team is dedicated to making your travel experience as smooth as possible. If you ever need assistance again in the future, don't hesitate to contact us. Safe travels! Sincerely Yours, Hop2 Team

Hello Hector, We apologize for the inconvenience this has caused you and appreciate your effort in bringing this to our attention. Based on our records, it shows that you requested for date and destination change to your booking. Our dedicated agent assisted you and found options based on your preference, unfortunately, you decided not to continue with the change because of the fare difference. We would like to let you know that for any changes especially for dates and destinations, a fare difference will be applied. This is in accordance with the policy issued by the airline in which you agreed upon booking. Feel free to reach out to our Customer Service Team if you are working on a budget and they are more than willing to assist you in looking for an alternative flight option that suits you. Sincerely Yours, Hop2 Team

Hello Sarah, Thank you so much for your positive feedback! We're thrilled to hear that Raavi was able to assist you effectively and efficiently. Providing excellent service is always our goal, and we're glad to see that Raavi exceeded your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help! Sincerely Yours, Hop2 Team