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Hi Susan, Thank you for your kind words! We're so glad to hear you had a wonderful experience and that Obi was able to assist you quickly and efficiently. We'll be sure to share your appreciation with him. Thanks again for taking the time to share your feedback! Best regards, Hop2 Team

Hi Razak, Thank you so much for your kind words! We're thrilled to hear that your experience was great and that Mitchell was able to assist you perfectly. We'll be sure to pass along your appreciation—feedback like this truly motivates our team and we will be glad to help you with your future travel plans. Best regards, Hop2 Team

Hi Mahesh, Thank you so much for your kind words! Kari will be absolutely thrilled to know that her help made things easier for you. We’re lucky to have her on the team, and we truly appreciate you taking the time to share your experience. Looking forward to assisting you again in the future—safe travels! Best regards, Hop2 Team

你好Vishnu， 非常感谢您与我们分享您的美好经历！我们很高兴听到Kari能够如此耐心细致地帮助您——特别是在协调您团队的行程、确保座位相邻以及处理轮椅协助等特殊需求方面。 我们的目标始终是让即使是最复杂的旅行安排也能顺畅无忧，我们非常高兴Kari为您做到了这一点。我们一定会将您的美言转达给她——她会非常高兴的！ 再次感谢您选择Hop2，我们期待在未来帮助您规划旅行。 此致， Hop2团队

Hi Hunter, Thank you for your feedback! We’re so glad to hear that Ms. Amal’s persistence helped resolve the booking error. Her dedication to supporting our customers truly makes a difference, and we’ll be sure to share your kind words with her. We appreciate your trust and look forward to assisting you again! Best regards, Hop2 Team

Hi J.M., Thank you so much for your wonderful feedback! We're thrilled to hear that Clark provided such helpful and knowledgeable service. We'll be sure to pass along your kind words—he'll be so happy to hear them! We appreciate your recommendation and look forward to helping you again soon! Best regards, Hop2 Team

Hi Cameron, Thank you for your kind words! We're so glad to hear Mitchell was able to help you get everything booked smoothly. We'll be sure to pass along the appreciation — and we look forward to assisting you again in the future! All the best, Hop2 Team

Hi Neaizy, Thank you for sharing your feedback, and we're truly sorry for the frustration this situation has caused. Please know that cancellation policies vary by airline, and in this case, the refund amount was based on Qatar Airways’ specific terms for voluntary cancellations. Some taxes and fees are nonrefundable, and a penalty may also apply. We understand how disappointing this can be and assure you that we did our best to explore all possible options for a full refund. Unfortunately, we are bound by the airline’s fare rules. We sincerely apologize for the inconvenience and appreciate your understanding. Yours truly, Hop2 Team

Hi Constantine, Thank you for the kind words! We're so glad to hear you had a great experience with Vermont. He's truly dedicated to making travel planning smooth and stress-free. We'll be sure to pass along your appreciation—he’ll be happy to know he made a positive impact! We look forward to assisting you again on your next adventure. All the best, Hop2 Team

Hi Baljit, Thank you for your kind words! We’re so glad to hear that Kari was able to assist you and that her efforts made a positive impact. She truly cares about helping our travelers, and your appreciation will mean a lot to her. Thanks again for choosing us—we hope to help you with more journeys in the future! All the best, Hop2 Team

Hi Issam, We're delighted to hear that Mr. Gany was able to assist you! Your satisfaction means a lot to us, and we appreciate your kind words. If you need further assistance, don’t hesitate to reach out. Safe travels, Hop2 Team

Hi Mohammad, Thank you for your kind words! We're delighted that Kari provided you with helpful and kind service. We’ll be sure to pass along your appreciation. Safe travels! All the best, Hop2 Team

Hi Norma, Thank you for your feedback! We're glad that Cian was responsive and helpful in assisting with your flight booking. Providing excellent service is our priority, and we appreciate you choosing us. Sincerely yours, Hop2 Team

Hi Deb, Thank you for your kind words! We're glad to hear that Leander was able to turn things around for you. We’ll be sure to share your feedback with him. Safe travels, and we hope to assist you again in the future! Yours truly, Hop2 Team

Hi Debbie, Thank you for your kind words! We're glad to hear that Tracy was able to assist you quickly and efficiently. Providing seamless support is our priority, and we appreciate you taking the time to share your experience. Safe travels, and we look forward to helping you again in the future! Best regards, Hop2 Team

Hi Araz, Thank you for your kind words! We're thrilled to hear that Alora provided you with patient, helpful, and respectful service. We’ll be sure to share your appreciation with her. If you ever need assistance again, don’t hesitate to reach out. We look forward to serving you in the future! Best regards, Hop2 Team

Hi Hani, We truly appreciate your kind words! We're so glad to hear that Tiffany was able to assist you and make your experience smooth. Providing excellent service is our priority, and it’s wonderful to know she made a difference for you. Thank you for recommending HOP2! We look forward to helping you with future travel plans. Best regards, Hop2 Team

Hi Huber, Thank you for your wonderful feedback! We’re thrilled to hear that Poppy provided you with a smooth and professional booking experience. Her patience and dedication truly make a difference, and we’re glad she could assist you so well. We truly appreciate your recommendation and look forward to helping you with your future travel plans. Safe travels, and see you again soon! Best regards, Hop2 Team

Hi Nicolette, We sincerely apologize for the frustration and inconvenience you experienced with your baggage fees. We understand how stressful this must have been, especially at the airport. Upon investigation, we confirmed that the baggage was correctly added on our end. However, due to an issue with the airline’s system, it was not recognized at check-in. This was an unfortunate and unexpected technical issue, and we deeply regret its impact on your travel experience. We can see that the refund for the baggage fees you paid at the airport has already been processed. If you have not yet received the amount, please allow a few more business days for the funds to reflect in your account, depending on your bank’s processing time. If you’re satisfied with how we’ve handled this matter, we would truly appreciate it if you could consider updating your review to reflect the resolution. Your feedback is important to us, and we value the opportunity to make things right. Best regards, Hop2 Team

Dear Customer, Thank you for taking the time to share your wonderful feedback about Richard! We’re thrilled to hear about his exceptional service during your time of need. It’s fantastic to know that Richard’s calm demeanor, readiness to assist, and ability to find the best deals made such a positive impact on your experience. We’re incredibly proud to have him on our team, and your kind words will surely motivate him to continue delivering outstanding customer service. We truly appreciate your trust in us and your intention to refer others to Richard. It means a lot to us, and we’re looking forward to helping you with your future travel needs. Once again, thank you for your feedback and for choosing our service! Best regards, Hop2 Team