Meet Hop2- the newest player in finding the cheapest international airline tickets. Easy bookingBooking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner. 24h SupportOur team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
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Is Hop2.com legit?
Hop2.com (hop2.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 37% give 1 star; The business has replied to 99% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-30.
I would not recommend Hop2. I purchased an American Airlines ticket through them and later changed the itinerary. The reissued American Airlines ticket reflected a substantially lower value than the amount of my original ticket, leaving a difference of $1,287.60 that Hop2 did not refund.
I contacted Hop2 repeatedly asking for a straightforward numerical accounting: the value of my original credit, the cost of the reissued ticket, any additional airline charges, and any amount retained by the agency. Instead of providing those numbers, they repeatedly gave me vague explanations about “consolidator fares” without ever producing the documentation or reconciliation I requested.
I wasn't asking for anything complicated. I simply wanted them to show me where $1,287.60 of my money went. They never did.
Based on my experience, I would not book through Hop2 again. When thousands of dollars are involved, customers should be able to receive a clear, itemized explanation of their charges.
I got on a call with Hop2 to cancel my tickets within 24 hrs. Eddie helped me with the process and went the extra mile to make an exception to refund the seat purchases which are usually non-refundable. Eddie even followed through the next day which is something I have never seen any customer service do. Overall extremely satisfied with Hop2 and will be my default platform to buy tickets here on.
Reply from Hop2.com2026-06-16
Dear RJ,
Thank you for sharing your experience. We’re delighted to hear that our team was able to assist you with your cancellation request and provide support beyond your expectations. Delivering exceptional service and taking the extra step to help our customers is something we truly value.
We will be sure to pass along your kind feedback to Eddie—he’ll be thrilled to know that his dedication, follow-through, and commitment to helping made such a positive impact. It’s wonderful to know that your experience earned your trust for future travel bookings.
We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Hop2 Team
N
Nick Parker · 1 review · Experienced 2026-06-10 ·
★★★★★
They lied and stole my money until the bank got involved...
I had to cancel a flight due to medical complications the morning of takeoff - not at all HOP2's fault. However, it was how they handled it after the fact.
First, despite contacting them prior to the flight and requesting a cancellation which they confirmed, they badgered me along with the airline as a "no call-no show" despite me sending them THEIR OWN documentation to report otherwise.
Secondly, while I didn't have the suped up insurance to make it automatic, I filed a request for refund based on medical issues and included the medical documentation to back it.
I was strung along for 4 months, with them continually reporting that they are waiting for the airline to make a decision. To make a long story short, I called the airline after 4 months who reported that the refund was requested 2 MONTHS AFTER I sent the request and had already been receiving false emails from HOP2.
And worse, the airline issued a refund almost immediately (During early April, it is now June). They had my money and I doubt they had the intention of giving it back, lying about waiting on the airline.
I ordered a chargeback with my bank and what do you know, I get a refund processing within 24 hours.
Disgusting methodology.
Reply from Hop2.com2026-06-17
Dear Nick,
We are sorry to hear that you are dissatisfied with your experience.
As a general policy, reservations that are not cancelled prior to the airline's required deadline, which is commonly at least 24 hours before the scheduled departure, may be classified as a no-show in accordance with the airline's fare rules. Additionally, tickets purchased under non-refundable fares remain subject to the applicable fare conditions, and any exception to those rules, including requests based on medical circumstances, is solely at the airline's discretion and subject to its review and approval.
Refund processing is also dependent on the airline's review and internal processing timelines, and any approved refund must first be processed by the airline before it can be returned to the original form of payment.
We appreciate your feedback and wish you all the best.
Regards,
Hop2 Team
One of the worst experience that I have ever had. I tried booking the same flight twice one in the evening and one in the morning. They called me and asked me to pay more as the seats were not available and are on first come first serve basis however the flight was available with same pricing until evening of another day. NOT TRUSTWORTHY, FRAUD, SCAM ALERT!!!
Reply from Hop2.com2026-06-16
Dear Priyanshi,
Thank you for your feedback. We apologize if our customer service did not meet your expectations, and we appreciate you sharing your concern and helping us identify where we need to make improvements.
We understand how frustrating it can be when prices change unexpectedly. Flight fares are constantly fluctuating due to supply and demand, and until a ticket is issued, the price is not guaranteed. This is a standard practice across airlines and travel agencies.
As stated in our terms and conditions, all prices are based on real-time airline inventory. If the fare increases before booking is finalized, we are unable to issue the ticket at the previous rate. We apologize for any inconvenience this may have caused and appreciate your understanding.
Kind Regards,
Hop2 Team
T
Tish Pilon · 3 reviews · Experienced 2026-06-08 ·
★★★★★
I just booked a flight for my family of…
I just booked a flight for my family of 5 LAX to Istanbul I needed help on the phone and I got to speak to Dia she was AMAZING!!! 5 star service, she was so nice so helpful, she got everything done to my 100% satisfaction. She called me back to make sure everything was perfect. I am really impressed with this service Hop2 it was my first time using them. I would definitely use them again and call Dia for any flight or hotel needs.
Reply from Hop2.com2026-06-16
Dear Tish,
Thank you for sharing your experience. We’re delighted to hear that your first booking with Hop2 was such a positive one and that our team was able to provide the support you needed throughout the process. Ensuring our customers feel confident and well taken care of is exactly what we strive for.
We will be sure to pass along your wonderful feedback to Dia—she’ll be thrilled to know her dedication, attention to detail, and follow-up made such a positive impression. It’s especially rewarding to hear that everything was handled to your complete satisfaction.
We truly appreciate your trust and look forward to assisting you and your family with your future travel plans.
Kind Regards,
Hop2 Team
M
Michele · 1 review · Experienced 2026-05-23 ·
★★★★★
I just spoke with Conan and he helped…
I just spoke with Conan and he helped me book a complex itinerary. He was very patient and provided 5 star service.
Reply from Hop2.com2026-05-30
Dear Michele,
Thank you for sharing your experience. We’re delighted to hear that our team was able to assist you with your complex itinerary and make the booking process smooth and stress-free. It’s wonderful to know that the patience and dedication shown made such a positive impression.
We will be sure to pass along your kind feedback to Conan, he’ll be thrilled to know his service was appreciated.
Kind Regards,
Hop2 Team
Dear Cavanaugh,
Thank you for your feedback. We’re delighted to hear that your experience was smooth and uncomplicated from start to finish.
Providing an easy and hassle-free booking experience is exactly what we strive for.
We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Hop2Team
C
Chris Biber · 1 review · Experienced 2026-04-30 ·
★★★★★
Very helpful agent
Very helpful agent. When airline cancelled one leg of our trip, he was able to find suitable alternatives.
Reply from Hop2.com2026-05-16
Dear Chris,
Thank you for sharing your experience. We’re glad to hear that our team was able to assist you promptly and find suitable alternatives after the airline schedule disruption. Providing reliable support during unexpected changes is something we truly value.
We appreciate your trust and look forward to assisting you again in the future.
Kind Regards,
Hop2 Team
S
Sylvia · 1 review · Experienced 2026-04-17 ·
★★★★★
Bella was a hero!
Bella helped me beyond what should be expected. We were traveling with a double bass to Europe and needed to keep it out of cargo. Bella contacted multiple airlines, learning about the arcane regulations for each one, in order for us to get ourselves and the bass to Europe with the support of the airline AND with the cheapest fares possible. Thank you, Bella. I highly recommend her! And double recommend her if you play the double bass!
Reply from Hop2.com2026-04-21
Dear Sylvia,
Thank you for sharing your incredible experience. We’re truly delighted to hear how far our team went to support your unique travel needs. It’s wonderful to know that every detail was carefully handled to ensure both you and your instrument could travel comfortably and smoothly.
We will be sure to pass along your kind words to Bella—she will be thrilled to know her dedication made such a meaningful impact. Your recommendation means a lot to us.
Kind Regards,
Hop2 Team
U
Uwe · 2 reviews · Experienced 2026-03-24 ·
★★★★★
No good
No good! After booking and paying the website got stuck. Later they called me that the flight is no more available, only a much more expensive flight. Total waste of time!
Reply from Hop2.com2026-04-14
Dear Uwe,
Thank you for bringing this to our attention.
We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available.
At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website.
Please feel free to reach out to us at [email protected]
with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution.
Kind regards,
Hop2 Team
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Updated 18JUN26
Dear Uwe,
Thank you for sharing your feedback. We truly value the opportunity to assist you and are always here to help. We previously requested additional details regarding your concern but have not received a response. Without this information, our ability to assist further is unfortunately limited.
Please know that our team remains available should you decide to reach out. We’d love the chance to resolve this for you. You can contact us at [email protected]
Looking forward to hearing from you!
Regards,
Hop2 Team
Dear Melissa,
Thank you for your feedback. We’re glad to hear that you found our platform simple and easy to use. We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Hop2 Team
Booked a ticket then they called me two hours later and told me the price had gone up $200 and there was nothing I could do. Advertised prices should be honored.
Reply from Hop2.com2026-04-14
Updated 22JUN26
Dear Soren,
Please note that airline fares are dynamic and are not guaranteed until a reservation has been successfully ticketed. Between the time a booking request is submitted and the ticket is issued, the airline may change the fare without prior notice.
In situations where a fare increase occurs before ticket issuance, we do not automatically proceed with the reservation. Instead, we contact the customer with the updated fare or any alternative flight options available. We only proceed after receiving the customer's explicit approval. The same process applies whenever there are changes to flight schedules, routing, or any other material details of the reservation.
Our goal is to ensure that customers are fully informed and have the opportunity to decide whether they wish to proceed with any changes before a ticket is issued.
Regards,
Hop2 Team
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Dear Soren,
Thank you for bringing this to our attention.
We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available.
At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website.
Please feel free to reach out to us at [email protected]
with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution.
Kind regards,
Hop2 Team
C
C. Gray · 1 review · Experienced 2026-03-16 ·
★★★★★
Give a shoutout to Hop2 staff
Emmy was very attentive to my needs and concerns. He was very patient and gentle. He made me feel heard and understood. If there is a 7 star he surely earned it. He was able to stay with me, even when network was posing challenges, I was getting disconnected he would call back. His effort/ dedication cannot be reckoned with. Thanks again Emmy.
Erin was very professional and committed. He knows his stuff. He figured it all out and worked out all the math for me. Thanks Erin.
Reply from Hop2.com2026-04-14
Dear C. Gray,
Thank you for taking the time to share your experience. We’re truly delighted to hear how well our team supported you throughout your journey. It’s wonderful to know that the care, patience, and dedication shown made you feel heard and well assisted, even in challenging situations.
We will be sure to pass along your kind words to Emmy and Erin—they will be thrilled to know their efforts made such a positive impact. Your recognition means a great deal to us.
Kind Regards,
Hop2 Team
I booked a flight for 4 at a reasonable rate and paid by credit card. Over night the total price went up $600. I have tried to cancel 3 time within their 24 hour window and have yet to receive confirmation. HOP2 is one of the most dishonest companies I have ever dealt with. Caveat Emptor.
Reply from Hop2.com2026-04-14
Dear Jerome,
Thank you for your feedback. We understand how frustrating this experience must have been.
Upon review, the fare you selected was no longer available at the time of processing due to a price increase from the airline. As a result, the reservation was not confirmed and no charge was made to your account. Please note that airline rates are highly dynamic and can only be guaranteed once the ticket has been successfully issued.
Regards,
Hop2 Team
Scam when having lower ticket price, flight becoming unavailable on their end and want to charge you more with alternative flight.
Receiving the follow up from agent named Betty. The flight I made a purchase became unavailable on their end and was offered the alternative flight options that charged more price than the original option. Using the bait and switch tactic to lure people to their website. Scammy and disgusting service and company.
Reply from Hop2.com2026-04-14
Updated 22JUN26
Dear Krittin,
Please note that airline fares are dynamic and are not guaranteed until a reservation has been successfully ticketed. Between the time a booking request is submitted and the ticket is issued, the airline may change the fare without prior notice.
In situations where a fare increase occurs before ticket issuance, we do not automatically proceed with the reservation. Instead, we contact the customer with the updated fare or any alternative flight options available. We only proceed after receiving the customer's explicit approval. The same process applies whenever there are changes to flight schedules, routing, or any other material details of the reservation.
Our goal is to ensure that customers are fully informed and have the opportunity to decide whether they wish to proceed with any changes before a ticket is issued.
Regards,
Hop2 Team
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Dear Krittin,
At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website.
Please feel free to reach out to us at [email protected]
with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution.
Regards,
Hop2 Team
Dallas,was amazing he helped us a lot in making this booking easy and we got a great deal,thanks
Reply from Hop2.com2026-02-26
Dear Rosidelia,
Thank you for sharing your experience! We’re happy to hear everything went smoothly and that our team was able to assist you in securing a great deal. We’ll be sure to pass along your kind words to Dallas—he’ll really appreciate it.
Kind regards,
Hop2 Team
m
miroslav opacic · 3 reviews · Experienced 2026-02-18 ·
★★★★★
Purchasing flight ticket
You did effort to provide me the flight ticket that was suitable for me, The person I spoke with is Archer who was very kind and patient with my requests.
Reply from Hop2.com2026-02-26
Dear Miroslav,
Thank you for taking the time to share your feedback. We’re glad to know our team was able to assist you effectively and ensure your travel needs were carefully considered. We truly appreciate your kind remarks and will make sure to pass them along to Archer.
Kind regards,
Hop2 Team
D
David S. · 2 reviews · Experienced 2026-02-16 ·
★★★★★
Timely, efficient service
Timely, efficient service from Korbin who contacted me to confirm my flights and to help me with seat selection.
At the first contact I was out shopping so we arranged another call for a half hour later. He called back at the arranged time and we discussed the seat arrangements.
A couple of quick emails with details and payment information followed and we were done in about 13 minutes.
Reply from Hop2.com2026-02-21
Dear David,
Thank you for taking the time to share your experience!
We’re glad to hear that Korbin provided timely and efficient service, followed up exactly as arranged, and helped you with your seat selection smoothly. It’s great to know everything was handled quickly and clearly, making the whole process easy and convenient.
We will make sure to pass your kind words along to Korbin and the team. We truly appreciate your feedback and look forward to assisting you again in the future.
Regards,
Hop2
D
Dawn Lybarger · 6 reviews · Experienced 2026-02-06 ·
★★★★★
The Agent was Great
The agent, Korbin. I got a call within half an hour of booking to choose my seats, and I got what I wanted. He was super nice and efficient and helpful.
Reply from Hop2.com2026-02-21
Dear Dawn,
Thank you for taking the time to share your feedback. We’re glad to know you were assisted promptly and that our agent provided helpful and efficient support throughout the process.
We truly appreciate your kind words and will be sure to pass them along to the team.
Regards,
Hop2 Team
They could stop being a horrible company and give people refunds when they can't meet their end of the deal and get the client to the destination they purchased their tickets for.
Edited reply: The ticket was only refunded because I had to go out of my way to get the ticket cancelled & refunded (except for the $300 fee you charge). The reason I had to get it cancelled was because Turkey banned travel from the UK where my layover was (during covid) and even though you guys were aware you were not willing to cancel or refund it when I called and spent over an hour on the phone with the guy that said that wasn't a reason for cancellation in your policy and I had to jump through hoops and use insurance to get it cancelled when you guys quite literally couldn't get me to my destination. I literally had to go to a doctor, claim that I may have been on contact with someone who had covid to get a note to submit insurance in order to get the ticket cancelled and refunded (once again, apart from the $300 fee they charge). You guys were fully going to let me get on a 10 hour flight just to get stuck in the UK and not be able to make it to Turkey where I had a surgery scheduled. Maybe stop being a horrible company and you won't have to try justifying and fighting all the bad reviews you're getting everywhere.
Reply from Hop2.com2025-09-02
Dear Asija,
We sincerely regret to hear about your experience. Upon reviewing your reservation, we can confirm that a refund was processed for your booking. The applicable cancellation fees were explained to you, and you agreed to these terms at the time of cancellation.
We’d like to note that all policies, including refund and cancellation conditions, are clearly outlined on our website under our Terms and Conditions section for full transparency.
Should you need any further clarification, please feel free to reach out to us directly at [email protected]
and we’ll be glad to assist you further.
Regards,
Hop2
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