UnderPricer

Ildiko CsUnited States · 1 review · Experienced 2026-07-22 · Posted 2026-08-31

Worst customer service ever

Worst customer service ever ! Dont spend your money on this site because you will be spending more to fix there errors and not helpful at all!!

Horrible experience

Horrible experience. Had booked via Kayak through underpricer for mum to SFO and back. My mum is a cancer patient and was anxious about booking a specific seat . I was willing to buy a seat. Underpricer was unable to book a seat but did not let me know . After that they told me to book the seat directly with Cathay Pacific , but Cathay Pacific kept on pushing me back to my booking agency , even within 24 hrs of check in I was not able to get a seat with the same excuse from Cathay Pacific and Underpricer, both blaming each other . Overall a very negative experience

Customer service is excellent with…

Customer service is excellent with quick response times helpful advice and follow up emails and phone calls. Unfortunately it was incredibly expensive to change just 1 domestic fight our trip to give ourselves a little more transfer time, so we have left flights as is and hopefully we don’t have a cancellation or delay.

Good communication

Good communication. Excellent in pricing

Daniel was very helpful and very…

Daniel was very helpful and very thorough

Customer service was great

My bank flagged my ticket purchase as potential fraud as a precaution. I notified them that it was legitimate and they said to run the charge again I called customer service to be sure it was processed properly and a very helpful man named Wilson got the charge put through, explained everything as he was entering it and got our tickets processed. He was very professional and helpful. I really appreciated his help.

Store EdokiaGhana · 1 review · Experienced 2026-08-20 · Posted 2026-08-23

Had a great experience using…

Had a great experience using Underpricer and I’ll certainly do it again

Be very wary

It seems to me to be owned and operated by Indians and only Indian people are giving good reviews to boost its rating. I booked a flight on Fijiair through underpricer and the flight was canceled by the airline for nothing having to do with me. Under the law, this means I am entitled to a full refund within 7 days. 1.5 months after my flight I was canceled, I received an email from underpricer advising that my full refund was approved by the airline but that there would be a $1,000 “cancellation fee” that I must agree to in advance before I can receive my full refund. Absolutely incredible. Let’s see what happens with this, as this is really just theft.

Maninee SharmaUnited States · 1 review · Experienced 2026-08-19 · Posted 2026-08-20

Great support

Good deal

Good price.

Scott MickelsonUnited States · 2 reviews · Experienced 2026-08-19 · Posted 2026-08-19

Frustrating, waste of time. Do not use UnderPricer.

Frustrating, waste of time. This is a scam. I booked the international flight. Their email said it would be processed within 2 hours. I tried calling several times after not receiving the confirmation and was told “within 30 mins” each time. The next morning I received an email to change the flight and was offered alternatives that were worse flights and more expensive.

Im very satisfied

Im very satisfied. Realy good job. Bravo.

Naim SeferiUnited States · 1 review · Experienced 2026-08-17 · Posted 2026-08-17

I wanted to change some things from my…

I wanted to change some things from my booking flights. Alina make that so easy for me. Thanks Alina .

Yishai KaganIsrael · 2 reviews · Experienced 2026-05-01 · Posted 2026-08-15

Answered the phone promptly

Answered the phone promptly; were polite; resolved airline flight changes and rerouting promptly and efficiently

I had only the best experience with all…

I had only the best experience with all services I booked or ordered

Natali SerfatyUnited States · 2 reviews · Experienced 2026-08-12 · Posted 2026-08-12

Amazing service

Amazing service, great price Highly recommended! Oliver was very kind... Thank you!

Total Reliability

⭐ 1 STAR

⭐ 1 STAR — PLEASE READ THIS BEFORE BOOKING WITH UNDERPRICER I am writing this review because I do not want another traveler to make the same mistake I made. I purchased a first-class international ticket through UnderPricer for a round trip from Miami to Istanbul and then to Lebanon. Because of the serious situation in Lebanon and the restrictions and warnings affecting travel to the country, I contacted UnderPricer approximately THREE MONTHS before my departure to explain the situation and ask what my options were. From the beginning, I was told that they would not refund my ticket. I called their customer service approximately 15 times trying to find a reasonable solution. Despite explaining the circumstances well in advance, I was unable to get meaningful help or a reasonable alternative. Then, one week before my departure, the situation became even more serious: I became sick with pneumonia and had to go to the hospital. My doctor provided a medical letter documenting my condition and explaining that I was not medically able to travel. I immediately contacted UnderPricer again and provided the medical documentation. Even with a documented medical condition and a doctor’s letter, they still refused to refund my ticket. The options I was given were essentially this: either pay approximately $1,500 more to change the flight, or cancel the ticket and pay approximately $450 in penalties. I was left with no reasonable option and ultimately had to cancel the trip. The most frustrating part is that I tried to resolve this MONTHS before the trip. I did not simply decide at the last minute that I didn’t want to travel. I repeatedly contacted the company, explained the situation, and later provided medical documentation from a hospital and doctor. After spending a significant amount of money on a first-class international ticket, I expected customer service to at least make a reasonable effort to help a customer facing extraordinary circumstances. Instead, I felt that I was given no real solution and was left losing a substantial amount of money. I am sharing this review so other travelers can understand what can happen when booking an expensive international ticket through a third-party travel agency. My advice: BEFORE booking an expensive or complicated international trip through UnderPricer, read their cancellation and refund policies extremely carefully and understand exactly who is responsible for your ticket and what happens if you become sick or circumstances change. For me, the money I lost is one thing. The bigger issue is that I repeatedly asked for help, provided medical documentation, and still felt that nobody was willing to work with me. I would not book another expensive international trip through UnderPricer based on my experience.

marinella garciaPhilippines · 1 review · Experienced 2026-08-10 · Posted 2026-08-10

Answers all my inquiries

Answers all my inquiries. Very accommodating.. I will definitely buy my Airfare here again.

will schorglUnited States · 2 reviews · Experienced 2026-08-09 · Posted 2026-08-10

Excellent customer service and answered…

Excellent customer service and answered my questions concerning my seat assignments. Staff were very knowledgeable and calm.