UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
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Is UnderPricer legit?
UnderPricer (underpricer.com) has a 4.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 79% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 81% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the polite and professional staff for providing exceptionally quick support, detailed explanations, and reassuring advice during various flight reservations. Many people also appreciate finding great ticket prices across different routes, noting that the overall online booking process is generally very smooth and straightforward.
Some reviewers were not happy with customer service, mentioning unhelpful responses, language barriers, and representatives who failed to call back or resolve problems. A few consumers additionally noted severe difficulties when dealing with sudden flight cancellations, unexpected schedule changes, and expensive extra fees through the third-party agency.
Auto-generated from all reviews of this business. For reference only.
Thieves - period! Liar too.
Knows every trick to get your money.
Sent me wrong information on flight changes - told me they sent emails which they never did. They tell me I accepted the changes on the email they sent (which they never did) and instead, I only saw their responses on WhatsApp.
When asked if I can cancel my trip and get any refund, they told me I am not eligible! I contacted directly the airlines and I was eligible for full refund!
Underpriced fooled me with the wrong information and then they were going to take my refund from the airlines too.
Reply from UnderPricer2026-07-28
Updated response:
Thank you for reaching out to us. We’d be happy to review the booking history and the applicable airline policies for your reservation. However, we haven’t been able to locate this specific reservation in our records.
Could you please share your valid booking details with us? You may also send additional information to [email protected].
Warm regards,
Underpricer
Thank you for sharing your feedback. We'd like to take this opportunity to take a closer look at your case and identify the root cause of the issue. In the meantime, if you have any questions, please feel free to let us know.
Warm regards,
Underpricer
My experience on flight from Charlotte to Tel Aviv round trip
My experience could not have been better. Multiple airlines on the Star Alliance were involved. From making the reservation, to accessing tickets at the counter, to completing the journey - all went smoothly. The unsolicited phone call from Underpricer agent was helpful in navigating pre-trip requirements.
Reply from UnderPricer2026-07-28
Thank you for this awesome review! It was our pleasure to assist you. If you have any questions, please don't hesitate to reach out to us.
Warm regards,
Underpricer
The team was so very helpful and worked with me through some challenges I had on my end.
Reply from UnderPricer2026-07-28
Thank you for trusting us with your reservation! We're happy to know that everything has been sorted out. Please know that we remain available if you need any further assistance.
Warm regards,
Underpricer
Very easy to communicate about the concern and questions, thus it was resolved in a timely manner.
Reply from UnderPricer2026-07-28
Thank you for sharing your experience with us! We're glad to hear that we're able to address your concerns. If you have any questions, please feel free to contact us anytime.
Warm regards,
Underpricer
Underpricer review. Delete What's app on your phone. If they do call you, answer it and never ignore them or they can cancel your trip. Tell them you will pay for baggage and your seats through the airline. If they do a bait and switch saying the airline ticket is more, DO NOT pay it. Check with your airline that you have a proper ticket. They will call you a few times and back off. The online reviews were pretty sketchy. But, actually the trip ended being one of the best priced deals ever. Thanks Underpricer!
Reply from UnderPricer2026-07-27
Thank you for booking with us! If you have any questions or concerns, please feel free to let us know.
Warm regards,
Underpricer
Do not use underpricer.com to book your travel! Worst customer service, which is based outside the US. WARNING: Your trip will get screwed up!
Reply from UnderPricer2026-07-27
Thank you for contacting us.
Our records indicate that you reached out regarding a name correction request. Our Service Team requested a copy of your passport so that we could forward the request to the validating carrier. However, we noticed that you chose to complete the name correction process at the airport.
We also understand that you raised a concern regarding your seating assignments. Unfortunately, we did not receive the required documents, so we were unable to submit a request for an exception to the airline on your behalf.
We sincerely apologize if we did not meet your expectations. If you have any questions or require further assistance, please don't hesitate to let us know.
Warm regards,
Underpricer
The representative was extremely attentive and helpful. Very pleasant
Reply from UnderPricer2026-07-22
Thank you for trusting us with your reservation. We're thrilled to hear that you found our team helpful and attentive. If you have any questions or concerns, please don't hesitate to let us know.
Warm regards,
Underpricer
When I called requesting cancellation of tickets within 24 hours of purchase,staff were very helpful and kind.
I got full refund as per their agreement within timely manner.
Reply from UnderPricer2026-07-22
Thank you for sharing your experience with us! We're glad we were able to assist you with your refund request. Please know that we're always here if you need any further assistance.
Warm regards,
Underpricer
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees.
This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
Reply from UnderPricer2026-07-19
Thank you for reaching out to us, and we're sorry to hear about your experience. We'd be happy to look into this for you. Could you please provide your booking details? You can also share more information by emailing us at [email protected].
Warm regards,
Underpricer
Thank you for booking with us! It was our pleasure to serve you. Please don't hesitate to reach out if you have any questions or concerns. We're always happy to help.
Warm regards,
Underpricer
Very good booking service that goes the extra mile to help!
Reply from UnderPricer2026-07-19
Thank you for booking with us! It was our pleasure to serve you. If you need any further assistance, please don't hesitate to contact us anytime.
Warm regards,
Underpricer
Scam! I tried reaching them on their WhatsApp message for support. Frustrated for 3 days with autogenerated response "we're sorry, we've requested customer service" that never materialized. The nightmare continued since they booked us on two different airlines and we had to get entry visa in Shanghai. Total disaster and to this day, I'm waiting for a response. Book directly and avoid these clowns
Reply from UnderPricer2026-07-16
Updated response
Thank you for sharing your feedback. We'd be happy to review your booking history and address any concerns you may have; however, we haven't received any booking information from you. If you'd like to discuss this with us, please feel free to contact us anytime.
Warm regards,
Underpricer
Thank you for reaching out to us. Kindly provide your booking details so we can review your case further. Alternatively, you may share additional information by sending us an email at [email protected].
Warm regards,
Underpricer
Thank you for booking with us!If you have any questions or concerns, please don't hesitate to contact us at any time. We're always happy to assist.
Warm regards,
Underpricer
They contact me directly to both find me a better itinerary and to ensure my seats were selected. Excellent service.
Reply from UnderPricer2026-07-16
It was our pleasure assisting you. Thank you for sharing your experience with us. Please know that we remain available should you need any assistance. Don't hesitate to contact us at any time.
Warm regards,
Underpricer
Absolute Scam – Beware! Canceled tickets without consent and demanded more money
Save yourself the headache and stay far away from Underprices. This company is an absolute fraud and operates just like a spider web, waiting to catch families in trouble.We booked tickets from Toronto to Copenhagen, only for Underprices to secretly cancel our booking behind our backs the very next day. When we called to ask why, they had the nerve to claim that the flight prices had gone up and it was a "financial loss for them." They told us we would have to pay the full amount for a new flight and wait 10-15 days for a refund from SAS.We luckily caught them by checking directly with the airline, and after a massive fight and escalation, they were finally forced to rebook us. However, they maliciously split our family into two separate bookings. When those flights later suffered disruptions, this split made alternate arrangements a nightmare, as the airline treated us as completely separate reservations and wouldn't easily accommodate us together.To make matters worse, when I called their customer support later for a separate issue, their solution was literally to tell me to cancel the ticket, fight the airline for a refund, and book a fresh one entirely on my own! These guys are good for nothing and do not care about the passengers they strand.They are a fraudulent agency that will take your money, arbitrarily cancel your tickets to cover their own profit margins, and leave you to deal with the fallout. Do yourself a favor and book directly with the airlines. Zero stars if I could!
Reply from UnderPricer2026-07-14
Updated response:
Thank you for sharing your feedback. We'd love to address all your concerns, however, we haven't received any booking details from you. Should you wish to discuss this further, please don't hesitate to let us know.
Warm regards,
Underpricer
Thank you for contacting us. We're truly sorry to hear about your experience, and we'd like to review your case further. Could you please share your booking details with us? Alternatively, you may provide additional information by sending us an email at [email protected].
Warm regards,
Underpricer
You are an excellent travel agency. Your extraordinary service won’t be forgotten!
Thank you for your time!
Reply from UnderPricer2026-07-07
Thank you for booking with us! We're thrilled to hear that we met your expectations. If you need any assistance, please don't hesitate to reach out to us anytime.
Warm regards,
Underpricer
This is a good company. And very fast, friendly customer service. It might take a little longer time than you expect but the agents are very helpful and very patient.
Reply from UnderPricer2026-07-07
Thank you for your amazing feedback! It was our pleasure to provide you with an excellent customer experience. If you have any questions or need assistance with anything else, please feel free to let us know.
Warm regards,
Underpricer
This was my first time using Underpricer I was very pleased with their customer service they took care of my needs very quickly
Reply from UnderPricer2026-07-07
Thank you for booking with us! It was our pleasure to assist you. If you need any further assistance, please don't hesitate to let us know.
Warm regards,
Underpricer
Updated: I raised this from a 2 star to a 3 star because after threatening to report the company to my bank and the FTC for fraud my refund came through today 07/02. I did give them until the 9th and they came through quick. So I got my money back. To bad they made what started out as a good experience one ending with a bit of sour taste in my mouth.
Initially it all went well. Then the airlines began messing with the flights extending my trip to over 24 hrs. Not under Underprices control nor their fault. Followed up with a customer service rep and got my trip refund approved. A week later I am now being told that my refund may take up to two months. Underpricer blames the airline. I contacted the airline and they sated that credit card refunds are completed within 7 business days. Very very fishy.
Reply from UnderPricer2026-07-07
Thank you for sharing your experience with us, and we're truly sorry to hear about it. We're glad to know that your refund has been processed. Please rest assured that we have taken note of your feedback and appreciate you bringing it to our attention.
If you need any further assistance, please don't hesitate to contact us anytime.
Warm regards,
Underpricer
Thank you for sharing your booking experience with Royce! We're delighted to hear that Royce was able to assist you. If you need any further assistance, please don't hesitate to let us know.
Warm regards,
Underpricer
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