UnderPricer

Fast and easy at competitive pricing

Was easy to get the travel plans put together at a very competitive price. The customer service was great with setting up meal and seat preference.

Poor service

In November 2025, we purchased airline tickets for a trip scheduled for June 2026. In May 2026, we accidentally discovered that our reservation had been incorrectly handled by an Underpricer agents.Underpricer had mixed up in our order numbers and booking codes. This mistake caused us nearly two months of enormous stress and countless hours of phone calls and emails simply to avoid losing our tickets and to ensure we could travel on our planned trip and return to the United States. Throughout this process, your representatives provided inconsistent, inaccurate, and often contradictory information. Communication in English was extremely poor. Many representatives appeared unfamiliar with the booking process, and your website contained incomplete or outdated information that only added to the confusion, provided conflicting and incorrect information making the situation even more frustrating. Several representatives, including Alwin and Simone, failed to provide competent customer service and significantly worsened an already serious situation. Despite repeatedly asking to speak with a s manager, no one ever returned our calls or contacted us. This complete lack of accountability is unacceptable. The confusion continued until the day of departure. This experience caused tremendous emotional distress . My wife was devastated, and my young daughter who has a chronic medical condition repeatedly cried because she was scared believed she would have to fly without me. What should have been a normal long-planned family trip turned into a stressful and upsetting experience because of Underpricer's incompetence. To avoid being separated from my family, I had no choice but to purchase an additional airline ticket at my own expense so that I could travel on the same flight as my family. I also question why Kiwi.com continues to partner with a company that demonstrates such poor customer service and operational competence.

A KhanUnited States · 2 reviews · Experienced 2026-08-07 · Posted 2026-08-07

That was really nice service

Great experience!

I worked with Justin who provided me with incredible customer service. He was so helpful in booking everything for me, providing additional options and even selecting the seat assignments. Very courteous and professional, I would absolutely use underpricer again because of my experience with him.

Douglas BUnited States · 6 reviews · Experienced 2026-08-04 · Posted 2026-08-07

Smooth as silk, beat expectations

Despite some trepidation about dealing with a third-party ticketing agency, everything went very smoothly. Communication was good, and was easy to ignore the usual upselling. Expectations were exceeded.

PatrickUnited States · 1 review · Experienced 2026-08-05 · Posted 2026-08-06

Customer service was very good when I…

Customer service was very good when I had an airline problem. April rocks!!

Excellent support

I felt very safe and confident using your service because of how quickly and reliably you respond on WhatsApp, as well as the fast and accurate support via email. I’m already recommending Underpricer to many of my friends and look forward to using your services again in the future!

Charlie was incredibly helpful

Charlie was incredibly helpful! Great experience with customer service!

Untrained staff that doesn't know ticketing rules

On ticket reissue during a cancellation I lost access to the correct seat map. Airline said the issue was with the travel agent, they can't fix it. Called Underpricer, none of their agents spoke English well, didn't/couldn't understand that the ticket was likely out of sync because of the change and the seat map showed the wrong cabin. They didn't even know what out of sync means. Use another travel agent or book direct where possible!

Seetha AyyalaUnited States · 1 review · Experienced 2026-07-05 · Posted 2026-08-04

Good booking experience

Seamless process with the booking online. Travel with this booking was also straightforward without any issues with the airline. Much enjoyed the experience.

I had great experience with…

I had great experience with underpricer. Good Customer service and timely resolution of the issues. I will do business with them again.

Ken FUnited States · 29 reviews · Experienced 2026-08-02 · Posted 2026-08-03

Booking details not clear!

Very sketchy and misleading experience. Booked via Kayak which booked on Underpricer. I booked a fare including a certain level baggage on Aer Lingus. When the booking finally came, the flight was “bundled” with a very sketchy hotel. I never booked that. It also was a basic economy fare to Dublin, with limited bags and then the full baggage allotment from Dublin to London. Not good. Waited on hold for over an hour. Ultimately got to cancel, but would definitely avoid. They are getting cheaper fares by doing a package, knowing that it’s not a real package.

Very nice caring people

Very nice people, they care about helping their customer. When they promised something, they keep working on it until it’s done without delay.

My flight was delayed by 12 hours

My flight was delayed by 12 hours, but ultimately I got my refund. Thanks to jadd so I am very happy. I got my money back and they will always cover you and it is a great company to book.

Christina HughesVietnam · 1 review · Experienced 2026-07-30 · Posted 2026-07-30

This company is a total scam

This company is a total scam. Beware. Though this was booked through Kayak with a Singapore airlines flight the company is a third party service that trades in shady business practices. They will cancel or change your flight at the last minute, hassle you about flight changes without even showing the correct time changes, ask for extra money to address changes, etc. In my case they rebooked the first leg of a transfer to fall two days after the second leg of the flight, making it so I would miss both flights. The chat is just an automated chat bot and customer service gives you the run around by just putting you on hold and transferring you to one person after the other. It seems like they try to use every trick in the book to scam you out of your money.

Definitely the best price I could find…

Definitely the best price I could find for flights to Europe and back in July. I was being contacted by some agent to upgrade by choosing seats, etc. which I found unnecessary and just ignored. The seats we got without paying for them were just fine.

Nilesh GundaUnited States · 1 review · Experienced 2026-07-27 · Posted 2026-07-27

Got refunds due to Schedule change and provided good service during that time

Good service

Mahmoud FarahUnited States · 2 reviews · Experienced 2026-07-26 · Posted 2026-07-27

Made my booking easy

Made my booking easy and fast and when the airline company changed my itinerary they contacted me very fast and solved my problem and made me satisfied. Thank you.

Marian AbdallaUnited States · 1 review · Experienced 2026-07-20 · Posted 2026-07-26

Worst travel agency eveeeeerrrrrr.

Worst agency eveeeeerrrrrr. Liars and fraud. They are not professional agency at all. They kept delaying the response to delay my flight due to medical emergency despite the fact that the airline kept answering them that it was ok to postpone but they are thieves and wanted to rip us out of our money. Bunch of losers behind their desks, not helping at all. Neveeeeeeeeerrrrr book with them.

Super Mario is excellent.