This company is a total scam
This company is a total scam. Beware. Though this was booked through Kayak with a Singapore airlines flight the company is a third party service that trades in shady business practices. They will cancel or change your flight at the last minute, hassle you about flight changes without even showing the correct time changes, ask for extra money to address changes, etc. In my case they rebooked the first leg of a transfer to fall two days after the second leg of the flight, making it so I would miss both flights. The chat is just an automated chat bot and customer service gives you the run around by just putting you on hold and transferring you to one person after the other. It seems like they try to use every trick in the book to scam you out of your money.