Absolute Scam – Beware! Canceled tickets without consent and demanded more money
Save yourself the headache and stay far away from Underprices. This company is an absolute fraud and operates just like a spider web, waiting to catch families in trouble.We booked tickets from Toronto to Copenhagen, only for Underprices to secretly cancel our booking behind our backs the very next day. When we called to ask why, they had the nerve to claim that the flight prices had gone up and it was a "financial loss for them." They told us we would have to pay the full amount for a new flight and wait 10-15 days for a refund from SAS.We luckily caught them by checking directly with the airline, and after a massive fight and escalation, they were finally forced to rebook us. However, they maliciously split our family into two separate bookings. When those flights later suffered disruptions, this split made alternate arrangements a nightmare, as the airline treated us as completely separate reservations and wouldn't easily accommodate us together.To make matters worse, when I called their customer support later for a separate issue, their solution was literally to tell me to cancel the ticket, fight the airline for a refund, and book a fresh one entirely on my own! These guys are good for nothing and do not care about the passengers they strand.They are a fraudulent agency that will take your money, arbitrarily cancel your tickets to cover their own profit margins, and leave you to deal with the fallout. Do yourself a favor and book directly with the airlines. Zero stars if I could!