UnderPricer

Will not refund $1500!

Update 7/1 - still waiting for a refund. They said they will refund using PayPal! Why? I paid with my credit card and now today they are telling me that the airline will refund by check and in the next sentence literally the refund will be processed in 4 weeks, original form of payment. Is it check or credit card? They are just lying and scamming at this point? PayPal to check to credit card and threatening to close my case. Do I have a refund? No! But the case is closed? You guys are the worst scammers and cannot believe you are allowed to operate in USA Update 6/4: notice how in their Response they don’t include a timeline with today being almost 3 months to the cancellation? This is what I have been dealing with for months on end. Just saying “it will be refined” “ we are talking to the airline” and meanwhile I am still out $1500! Don’t be fooled by their “customer service” and be very weary before you purchase anything through this disingenuous company. I bought two tickets under the same transaction for a flight scheduled for March 6th, 2026. Then all Middle East flights were canceled due to the Iran war. I received the refund for one ticket after over a month and still waiting on the other one. Today is June 2nd 2026! They keep saying waiting on airlines. Well why would the airline refund one ticket and not the other? Most important I bought the flights from your company. My credit card was charged by you so why is it still he airlines fault? Why am I out of $1500 because you are what? Incompetent? Dishonest? Scammers? Why would it take more than 3 months to process a refund? I know for a fact emirates has processed all direct refund requests within a week. Be extremely careful when you do business with this shady company

Service in Sunday

i booked 4 tickets today, but later on, i was thinking to change one ticket schedule. however it is not a easy job, but i got the answer of the additional cost by email and text and phone call even on Sunday.....OMG.... Later on, i cancel the ticket by mistake and want to resume the ticket, they also help me finish it. last step, the instant whatsapp chat service is very professional, they can fix the problem. i like it.

Very helpful and great customer service.

Lovet HarrisUnited States · 1 review · Experienced 2026-05-30 · Posted 2026-05-30

They are awesome

I received wonderful service from Conan…

I received wonderful service from Conan and highly recommend UnderPricer.

Alecia ...United States · 4 reviews · Experienced 2026-05-28 · Posted 2026-05-28

Macklin was courteous

Macklin was courteous, quick to respond and helpful.

Quick answer to my call

Quick answer to my call, very professional and very efficient.

Flight was cancelled however…

Flight was cancelled however Underpricer provided full refund. Customer service was very good.

I had a positive experience overall

I had a positive experience overall. The process was smooth, and the team was helpful and professional.

The representative was very courteous

The representative was very courteous. She understood my request promptly and took care of it.

Octavia BalanItaly · 1 review · Experienced 2026-05-21 · Posted 2026-05-21

Great costumers service

Easy to find tickets, available when changes were made by companies, fixed my problem immediately

Peter StraubeUnited States · 1 review · Experienced 2026-03-05 · Posted 2026-05-20

No refund for flight cancelled by the airline…

Booked a round trip InterCaribbean Airlines flight from Puerto Rico to Tortola with Underpricer, via Kayak. (Lesson Learned #1: Use Kayak for research but book your flights directly with the airline, not with Underpricer.) InterCaribbean canceled our return flight less than 24 hours before departure time. To make our connecting flight home, we had to purchase tickets at an additional cost of $748 on top of the original $620 round-trip fare. When I requested a refund, InterCaribbean said I needed to speak directly with Underpricer. Underpricer offered us a $140 credit (23% of the original round-trip fare) and said the rest had already been paid out and could not be refunded. I appealed and they ended up just closing out our request. So at this point we have spent a total of $1,368 for two 40-minute flights. Underpricer has also claimed that the terms of the ticket purchase I agreed to said that the tickets were non-refundable. I assume this means that they think that I agreed that they could keep the money whether I received anything in return or not. (Lesson Learned #2: don't ever do business with Underpricer again.)

UNDERPRICER Fight Insurance SCAM.

Unfortunately my daughter and I had to cancel our trip to Spain, due to her mom's health. She was hospitalized for 3 days in Late April, is still in a rehab center, and may be for another two weeks, then once released, will need daily care for several months. We don't have a full diagnosis, but my daughter is unable to travel, since she will be caring for her mom. I took out travel insurance with Underpricer, but now they tell me this doesn't meet medical cancellation policy of the airlines. Ok, so What. That's why I took out travel insurance. Now they won't cover it and I am out not just the $3,000 plus in flight, but the $150 spent on their insurance. What a waste. Never again.

In the middle of the night somebody was…

In the middle of the night somebody was being able to help me change return flight

Charles WeissUnited States · 3 reviews · Experienced 2026-04-26 · Posted 2026-05-17

Very good customer service

Very good phone support; a real person with real answers and not a long wait.

cecilia leeUnited States · 1 review · Experienced 2026-05-15 · Posted 2026-05-16

It was easy to make the reservation…

It was easy to make the reservation book seats and we wanted to change our return trip also easy and efficient. No complain

Radu ComsaUnited States · 1 review · Experienced 2026-05-01 · Posted 2026-05-16

they solved the flight cancellation

they solved the flight cancellation, located another flight and resolved the problem.

Jane WooUnited States · 1 review · Experienced 2026-05-15 · Posted 2026-05-15

They were very kind and patient

k mbUnited States · 1 review · Experienced 2026-05-07 · Posted 2026-05-14

Changed flight day and wouldn't refund

Booked a ticket 'direct from kayak,' so I have to take responsibility for not validating who they worked with. The ticket booking went through, but I received an email shortly thereafter that my return flight was moved -by 6 days! I emailed a frantic response (which I never heard back about), and tried to get clarity from the chatbot, but it just said a person would need to call from the company. During the several day wait to hear back, I got new emails daily stating there were more changes, including the cities I was flying to. All these said they were initiated by the airline, but the airline denied and showed me booked on the original flight. I finally got a hold of someone and said I would need to cancel because the flights they are trying to change me to don't work, but contrary to us dot regulations they said the cancellation fee would be $1200. I highly recommend avoiding this company. I'll be out thousands of dollars having to rebook with a reputable company.

Rebekah BrooksUnited States · 2 reviews · Experienced 2026-05-14 · Posted 2026-05-14

'Cancel for any reason' is well worth the fee

I purchased "cancel for any reason" insurance on a non-refundable flight ticket for plans while waiting for a visa. When plans fell through, I called to cancel, and the process was quite easy. I received 80% of flight cost back to my original payment method. Everything was smooth and I would use this feature in the future.