Meet Hop2- the newest player in finding the cheapest international airline tickets. Easy bookingBooking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner. 24h SupportOur team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Written by the business, not verified by us.
Is Hop2.com legit?
Hop2.com (hop2.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 37% give 1 star; The business has replied to 99% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-30.
This website are a bunch of crooks booked a flight at five in the morning currently 2:21 well past nine hours I kept on checking my email so I contacted them now they tried to renegotiate up in the fee even though I have a confirmation in email which I took a screenshot of I think this company may bait and switch or sell you a ticket contact you like they did trying to rebook to save me money with a bunch of connection flights I finally told him no I am fine with what I booked. I want what I booked send me the tickets and then they tried saying well it timed out come on that’s such BS if there was an issue, I would’ve gotten an email if it timed out I would’ve got an email saying it timed out try again not a confirmation like I have.
Reply from Hop2.com2023-02-08
Dear Reyvis Soto,
Thank you for sharing your experience with us.
Allow us to clarify that air ticket prices are constantly fluctuating, and the availability of seats is valid only at the time of viewing the itinerary. It is subject to change at any time and is beyond our control.
Travel agencies and Airlines do not guarantee the availability of seats, or for the price to stay the same, not even for the next 5 minutes. All the flight options are taken directly from the airline's inventory. So if in the airline's inventory the price has increased, we are not able to issue you the ticket with the old price.
We hope this clarifies any misunderstandings.
We do appreciate our customers and if you still have any questions, please contact us at [email protected] and we will further assist you!
Best Regards,
Hop2 Team
In short:The BEST customer service I’ve ever had with any platform, and they far far exceed my expectations.
Not only did the HOP2 team went above and beyond to help me resolve my dire situation that was the fault of another flight company, they even took it upon themselves to call back, and followed up keep me up-to-date on the progress of the issue.
Big big thank you to AYESHA, who not only assisted me from the start to finish, she turned what was a very bad situation (again, at the fault of ANOTHER flight company) to what was one of the best customer service experience I’ve ever had in my life. If it wasn’t for her, I would’ve been stuck in the airport of another country for 5 days.
HOP2 have earned themselves a loyal customer, and I will definitely be recommending this company to everyone.
Reply from Hop2.com2023-02-08
Dear Ben Farshad,
Thank you for taking the time to share your thoughts about our services.
Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.
Our agent Ayesha will be thrilled to read your review.
We will be here for you next time you plan your trip!
Kind Regards,
Hop2 Team
Alonzo was most helpful and did some deep research and advised me on fares and strategies for least expensive tickets. Jumped right in on the chat with little delay and listened to my needs and came up with proposal link for me.
Reply from Hop2.com2023-02-08
Dear David Roy Griffin,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Alonzo.
Faithfully Yours,
Hop2 Team
I'd give them 0 stars if possible! I booked a flight to DAC from RDU for $3143. The price was $1001/pp and $3003 for all 3 but when I clicked the confirm button, it said the price has gone up and I'd have to pay $140 more for the same tickets. Still did that. But when I checked the email, it said they allow only 1 checked bag whereas all international flights from the USA allow 2.
RED FLAG!
Contacted them and they said, I'd have to pay extra for that. So told them to cancel the booking. Now they said, they'd charge $150 for all 3 tickets or $50/pp as a processing fee. Argued with rep and he lowered it down to $30/pp.
They are frauds, never book with them.
The whole thing happened within 2 hours of me booking the flights, not even 24 hours later.
Reply from Hop2.com2023-02-08
Dear Prasen Gope,
Thank you for having the time to leave us a feedback.
Allow us to clarify that unfortunately, air ticket prices fluctuate and are valid only at the time of viewing the itinerary. They may be subject to change at any time and are beyond our control, especially for rush flights.
Worth adding that as a Travel agency, we advertise negotiated fares on our website. Such tickets are more discounted than on other sources, therefore making any changes to the reservation (like refunds and exchanges) come for a fee. This is a standard procedure and it's how all travel agencies work.
We hope this provides a bit of clarification.
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard.
If you still need assistance, please contact us at [email protected] and we will try to do our best.
Best Regards,
Hop2 Team
Arslan was super helpful in staying in touch when i had to change my flight dates. Calm and professional.
Reply from Hop2.com2023-02-08
Dear Issac G,
Thank you for such a great review!
We work hard to offer a customer experience with a difference and we are confident we will be able to meet your expectations in the future as well.
Sincerely Yours,
Hop2 Team
Dear Styles,
That's amazing! We are so glad things worked out well for you.
We hope you enjoyed your experience as our customer.
Sincerely Yours,
Hop2 Team
They fixed a second airliner ( Iberia ) denied tickets. Now Happy and can sleep. Good god.
Hop2 customer service changed & confirmed my family tickets denied by a second airliner (Iberia) ,originally bought, claiming that 5 hours stop over is not enough to change a flight, The flight is 5 months away from today.
Thank you for changing my flight without extra payment with a better flight. Anyway, today I can sleep without stress. Things happen as they say.
Reply from Hop2.com2023-02-08
Dear Sadi Patwary,
We are so glad we were able to help you out.
Helping our customers is what we love the most.
We trust your flights are going to be smooth and safe!
Faithfully Yours,
Hop2 Team
Destin helped me find the most affordable great value ticket for my trip to Las Vegas including my luggage and personal items. The best customer service I have stumbled across in booking a ticket. Destin waited till my confirmation was proceed which took an hour, I am very thankful for this as I had too much anxiety. Trustable and great service. In the end, I was able to get everything sorted as he was able to find me a ticket. Destin made me happy and told me to live my life with no regrets as I suffer from anxiety and depression! Thank you so much Destin I will never forget you.
Reply from Hop2.com2023-01-26
Dear Anesa,
Thanks for trusting us with your trip!
We're glad you enjoyed your experience with our agent Destin!
He is indeed super helpful and caring. He will be pleased to hear of your positive review.
Faithfully Yours,
Hop2 Team
I had a lot of difficulty booking a flight - no one's fault at your company - and everyone I worked with was excellent - Charlie, Emma and Tyson. Although I couldn't give Tyson all the information he requested in order to look into my booking, he still found it and discovered all my issues had been resolved. He then provided me with helpful, reassuring links and made certain I was satisfied. You have a well-trained, eager to please staff of whom you should be exceedingly proud. Please reward them all.
Reply from Hop2.com2023-01-26
Dear Lynn Brisson,
Amazing feedback!
Thank you for sharing your experience with our services.
We're thrilled to hear that you loved being helped by our agents Charlie, Emma and Tyson! We will pass along your kind words.
We hope to serve you again.
Faithfully Yours,
Hop2 Team
Never use @Hop2_Travel. They won't be able to provide you with the booking reference numbers for you to do the check-in online and choose seats. Customer support is useless. You will have through endless chats to get no help.
Reply from Hop2.com2023-01-26
Dear Alex Yepes,
We appreciate your feedback about your experience with us.
Please be informed that once a ticket is successfully issued, we send to the customer's email the e-ticket confirmation. You can find the booking reference in the upper right corner.
The airline's confirmation number you can find right under our project's name, on the left side of the e-ticket.
We look forward to answering any questions you might have at [email protected].
Sincerely yours,
Hop2 Team
This company commits fraud and is guilty of false advertising. I booked flights and after they got all of my credit card information and name, etc. then suddenly they increased the price another $600. They pretended it was the airline that raised the price but the airline did not. Then I am stuck with an overpriced booking. They ripped me off for $600. deliberately. Then right after, their price went back down by $600., so they con another person into buying the low price, only to then charge them another $600. What a scam. It is fraud and false advertising. They have NO customer service whatever, so if you want to sit on hold off and on for 10 hours and only reach a junior agent who is clueless, then by all means, book with Hop2. They also got my booking by insisting that the seat selection on all of my flights was free, but of course now they are charging me almost $300. extra for that. So basically they scammed me out of $900. They simply won't deal with it. Then they laughed and said to go ahead and cancel my flights but they would keep $580. of it. So either way, this company makes hundreds of dollars fraudulently off of each customer. And then they went in and deleted all of the online chat that proved the fraud. They ruined my trip, made me physically sick sitting on the phone all day and night and still no supervisor available, just brain dead call centre agents who couldn't understand one thing let alone resolve it. You can never talk to anyone, just a stupid online chat, unless of course, they immediately call you to sell you insurance. Horrible company that should be shut down for fraud and false advertising.
Reply from Hop2.com2023-01-26
Dear Marilyn Gibbins,
Thank you for taking the time to write the feedback.
Unfortunately, air ticket prices fluctuate and are valid only at the time of viewing the itinerary. They may be subject to change at any time and are beyond our control, especially for rush flights.
Travel agencies and Airlines do not guarantee the availability of seats, or for the price to stay the same, not even for the next 5 minutes. All the flight options are taken directly from the airline's inventory. So if in the airline's inventory the price has increased, we are not able to issue you the ticket with the old price.
Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard.
If there is any particular thing you may want to add and share with us regarding this matter, please do so by reaching us at [email protected] and we will discuss it further.
Hop2 Team
Best international price I could find and Ziggy (travel agent) was very friendly and helped me over the phone all the way through my ticket purchase process.
Reply from Hop2.com2023-01-13
Dear Adriano Castioni,
Thank you for your feedback!
We are happy to hear about your great experience with our agent Ziggy. We will pass along your kind words.
We look forward to seeing you again.
Best Regards,
Hop2 Team.
Very unhappy. The airline has sent them my refund, somehow it just hasn’t managed to get from HOP2 to my account in 3 months, funny how that is.
I think they are stealing my money and hoping i go away
Reply from Hop2.com2023-01-08
Dear Mr. Dave,
Your review is very concerning to us. We understand your frustration in regards to your refund.
In order to find out more details about your reservation, please reach out to us at [email protected]
We will be looking forward to your reply.
Best regards,
Hop2 Team
Dear Tytus,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Raavi.
Faithfully Yours,
Hop2 Team
Josh is a wonderful & enthusiastic person to help customers according to their needs. I highly recommend to contact Josh for booking.
Reply from Hop2.com2022-12-18
Dear Dilipkumar Jain,
We thank you for having the time to leave us a feedback!
We will pass along your good words to our agent Josh. He will be happy to hear them.
Looking forward to seeing you again.
Sincerely Yours,
AranGrant Team.
Had a horrible experience with Hop2. I was diverted to their website from skyscanner for booking. The quote I got was in CAD. however, they charged me the same figure in USD which was almost CAD 700 more than the agreed price.
When I went back to them, they agreed to refund the amount in full. however, at the end of the day, I was hit with a CAD 142 fee b/c instead of declining my payment in the first place, they accepted it and paid me back with a new transfer, making me liable for the exchange rate difference and other applicable card fee. Not to mention those stressful 4 to 5 hours I spent on arguing with them to clean up this mess.
Never going back
Reply from Hop2.com2022-12-14
Dear MA,
We understand your frustration in regards to the matter and we are sorry to hear about the experience you've encountered with our company.
As we act as an intermediary between you and the Airline Company, we are strictly imposed to follow the airline rules and regulations when it comes to refunds.
Nevertheless, as stipulated in the Terms and Conditions accepted at the moment of booking, our company will charge a processing fee for the services provided including refunds, exchanges, and any type of auxiliary services as this involves human resources processing all the requests.
We hope this clarifies any misunderstanding.
If you still need assistance, please feel free to contact us at [email protected]
Hop2 Team.
Oliver was great and his patience very good experience will be calling Oliver back for my upcoming trips. Thank you very much! Happy Holidays and Merry Christmas
Reply from Hop2.com2022-12-13
Dear Carla Leon,
Thank you for your feedback and for your great wishes!
We will pass along your good words to our agent Oliver.
Merry Christmas and Happy Holidays to you too!
Faithfully yours,
Hop2 Team.
They didn’t inform us the tickets were cancelled. Now they won’t refund us
They didn’t inform us the tickets were cancelled 3 months prior. We showed up to the airport, waiting to find out nor plane. They then try to reschedule us to flight out of New York (we are in California). Then they said we didn’t accept their accommodations. They refused to refund us. Finally agree to refund a small amount of the tickets, even though we literally have to book hotels and add extra expenses. That was month ago, they still haven’t refund. Call multiple times, kept saying someone will get back within 2 hours, and nothing! How did this company not get sue yet is beyond me. I filed with the New York Consumer Protection.
Reply from Hop2.com2022-12-14
Dear Hieu,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for this negative experience you've encountered with us. We completely understand your frustration.
In order to find out more details about your reservation, please contact us at [email protected] and we will open an investigation under your name.
We will be looking forward to your reply.
Volt from customer service was great! He answered all my questions regarding the flight, gave me a few flight options and he stayed on the chat until I received the flight confirmation via email! Thank you Volt!
Reply from Hop2.com2022-12-12
Dear Jiten,
Thanks for trusting us with your trip!
We're glad you enjoyed your experience with our agent Volt.
Faithfully Yours,
Hop2 Team :)
Ovago
AranGrant
UnderPricer
Gurufare
WowFare
Vayubooking
Flyodeals
SKYWITHCLASS