Meet Hop2- the newest player in finding the cheapest international airline tickets. Easy bookingBooking online is now easier than ever. With Hop2 you'll also find the greatest values - all online and in a quick, time-saving manner. 24h SupportOur team of travel professionals are always at your service and ready to help. You can reach us from anywhere in the world at any time.
Written by the business, not verified by us.
Is Hop2.com legit?
Hop2.com (hop2.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 37% give 1 star; The business has replied to 99% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-30.
Never heard of them and booked for the first time. Super responsive customer support. Spoke with Greyson. Got me an AMAZING deal. Have not been able to find anything close on any other website. Will be a returning customer!!!!
Reply from Hop2.com2023-03-16
Dear Alex M,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Greyson.
Faithfully Yours,
Hop2 Team
very helpful. I will share it with my family and friends.
Reply from Hop2.com2023-03-16
Dear Abdirahman Said,
Thank you for your feedback!
Your review makes a difference to us and it helps motivate us even more to do our best.
Faithfully Yours,
Hop2 Team
Update 06Mar2023: After multiple follow up emails and overseas calls on my side - which they kept bouncing from one agent to another, I am still waiting for a resolution.
*****
I got charged double for a single flight ticket
I got charged double for a single ticket. Ask for refund on one of the charge since nov 2022 but up to now still waiting. I have been promised to be contacted multiple times but was never called. The amount is close to $5000.
Booking reference number: H645D54
Reply from Hop2.com2023-03-13
Dear Paolo Pesigan,
Thank you for your honest feedback.
Your review is a matter of concern to us, please contact us at [email protected] and we will discuss your observations and launch an investigation on your name.
Looking forward to your reply.
Hop2 Team
We bought a ticket, changed the flight without letting me know. No one answer or contact me to help.....
We ended up buying another ticket from real travel agent.
Hop2 is a scammer
Reply from Hop2.com2023-03-05
Dear Kim James,
Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.
Allow us to point out that As per point 3. General rules and conditions
We are not responsible for schedule changes or cancellations of Your travel or travel plans by the Travel Supplier. Airlines and other Travel Suppliers may modify, cancel or reschedule the flights, or other travel services, they process.
Please, contact us at [email protected] so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
Hop2 Team
I paid 2 thousand dollars to this scam agency, and this has been a terrible experience. Hop2's lack of assistance and their failure to provide me with a resolution or even basic customer service has caused me significant frustration and financial loss. I urge others to think twice before booking with Hop2 and to avoid experiencing the same issues that I have faced.
I booked a flight with Hop2 from YEG to CEB but was unable to travel due to COVID restrictions. As a result, I contacted Hop2 to convert my flight to airline credit, for which they charged a US$200 fee. However, despite calling them multiple times over the past month, I have not been able to use my airline credit as they have not been helpful.
Each time I call, they provide me with a flight itinerary for a specific day and inform me that they need approval from the airline. After waiting 2-3 days, they inform me that the airline has denied the application and that I need to search for another itinerary, repeating the process all over again.
I strongly believe that this kind of service is unacceptable, and I feel the need to expose Hop2. They are not helping their customers and causing more inconvenience during these difficult times. This agency should not exist at all! If anyone can assist me in bringing attention to this matter, it would be greatly appreciated.
Reply from Hop2.com2023-03-05
Dear Neciforo Pesiao,
Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.
Please, contact us at [email protected] with your booking reference so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
Hop2 Team
Vermont was very helpful in looking for best deals & booking the tickets for me with all options, also provided me with eticket & booking confirmation, immediately once the payment went through. I will definetely recommend him.
Reply from Hop2.com2023-03-05
Dear Srikanth Murthy,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Vermont.
Faithfully Yours,
Hop2 Team
The Agency SANDRA was very cordial, prompt and sincere. Went extra miles to find the suitable flight with less price. I never seen such a fantastic service in my 20 years of experience. She deserves recognition.
Reply from Hop2.com2023-03-05
Dear Nara Raj,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Sandra. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback.
Faithfully Yours,
Hop2 Team
Dear Reena,
We are very glad to hear that you were happy with our service. The last thing you need when planning a trip is to worry, that is why we focus on personal assistance.
We are looking forward to seeing you again!
Yours Sincerely,
Hop2 Team
My travel agent Josie went above and beyond to get me the best flight deal possible. She patiently explained and answered all my questions accordingly. I would definitely recommend her to anyone who wants the same great experience as I did. Thanks Josie and Hop2 Travel. Best regards Richard P.
Reply from Hop2.com2023-03-05
Dear Richard,
Thank you for your feedback!
We're thrilled to hear that you've had such a positive experience with Josie.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Faithfully Yours,
Hop2 Team
Needed tickets for my wife and me to Brazil, leaving on different dates but returning on the same date. Searched through Skyscanner which I read about in an article on CNN.com and found flights. The booking took me to Hop2 and the customer service rep is named Gerald who helped me get a price with checked baggage. He was very helpful. This was just a few minutes ago, so we will see how the issuance of tickets goes. So far, so good ...
Reply from Hop2.com2023-03-05
Dear JL,
Amazing feedback!
Thank you for sharing your experience with our services.
We're thrilled to hear that you loved being helped by Gerald.
We completely agree with you and do our best to interact with our customers effectively and positively.
Yours Faithfully,
Hop2 Team
I booked flight almost 20 hours ago and still no ticket issued. All the follow up channels i tried and my experience is same and painful frustrating as previous 2 reviewers. Can someone help to get me the ticket or advice what is going on?
Reply from Hop2.com2023-02-26
Dear Heena K,
We’re sorry to hear of your less than satisfactory experience with us.
We value our customer's opinions and would like to thank you for bringing this to our attention.
Please contact us at [email protected] so we can get this sorted.
Looking forward to speaking with you soon.
Yours sincerely,
Hop2 Team
Still pending to see what will happen. I booked a multicity flight to the Balkans from Los Angeles. I booked two tickets with two different airlines for roughly 1100 dollars USD.
After paying and seeing the charge on my card I got an email from them saying they cannot book the flight I just paid for, and they offered me another flight which is over 700 dollars USD more. I also paid for extras to diminish flight change costs if needed as well as other protections. This is so disheartening and does not look good.
UPDATE: Have had HOP2 reach out stating they could not refund me and now I have to dispute the transaction with my bank to cancel the charge of over 1000 USD. Horrific service, misleading pricepoints, and then they try to upsell me when they do not have the tickets they listed on their website. Would give this website 0 stars if possible.
UPDATE 2: I am in contact with the fraud division of HOP2 and my bank attempting to get over $1000 USD which has now shown up as charged in my bank. Additionally, in response to your response how do you think it is lawful/morally okay to try to upsell a flight for 700 dollars within minutes of booking a flight.
Reply from Hop2.com2023-02-26
Dear Steven Perle,
Thank you for having the time to write us a feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.
Allow us to clarify that as stipulated in our terms and conditions, up until the ticket is issued, the price is not guaranteed.
Travel agencies and Airlines do not guarantee the availability of seats, or for the price to stay the same, not even for the next 5 minutes. All the flight options are taken directly from the airline's inventory. So if in the airline's inventory the price has increased, we are not able to issue you the ticket with the old price.
Please, contact us at [email protected] so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
Hop2 Team
I booked flights to New Zealand with HOP2 and was so happy at first.
Due to circumstances beyond hop2's control my Feb 14 flight had to be re-booked. They told me they could get me on a Feb 25 flight. 8 days later I am still waiting for confirmation.
They keep giving me the run-around saying that they are waiting on the airline due to a "booking class" that could cause issue.
We spoke to Air New Zealand and they said that is not a valid issue.
On their Online chat I keep getting scripted answers and empty promises. When I call I get put on hold for hrs and get no response. Then they e-mail saying they tried to call and were unsuccessful, as I am on hold with them.
Then they came back and said they could not get me on the Promised Feb 25 flight and put me on a Feb 28 flight.
Save yourself the headache, choose another booking agency.
Reply from Hop2.com2023-02-26
Dear Jennifer,
Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.
Based on our records, allow us to confirm that your tickets were successfully reissued.
Please, contact us at [email protected] so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
Hop2 Team
Please save yourself a nightmare. This place has the worst customer support. They cancel our connecting flights and they have no interest in helping us fix the issue. We have spent endless hours on the phone with them without a solution.Everyday they say give us 48 hours. Nobody knows what is going on. Seriously pay a little bit extra but use a reputable place like Expedia, Priceline or the airline directly.
Reply from Hop2.com2023-02-18
Dear EE,
We are sorry to hear about your negative experience regarding our services. Would you be so kind as to contact us at [email protected], we would like to discuss your observation and start an investigation of your case.
Thank you
Dear Ben Hyman,
Thank you for your feedback.
We are sorry to hear about your less satisfactory experience with our services.
Allow us to point out that the airline is responsible for schedule changes and it is beyond our control to predict or prevent this changes.
Please contact us at [email protected] and we will launch an investigation under your name, if necessary.
Yours Truly,
Hop2 Team.
Zick found an alternative flight to Australia, which had nearly the same schedule, about $100 US cheaper per ticket. Much appreciated.
Reply from Hop2.com2023-02-12
Dear J,
Thank you for your feedback.
We are really glad to hear about your positive experience with our agent Zick! We will pass along you kind words!
We look forward to seeing you again.
Best Regards
Hop2 Team
Dear Anna,
Thank you for your kind words, we are delighted to read how our team did a great job.
We look forward to being of service to you again soon.
Faithfully Yours,
Hop2 Team
Nigel is a gem!! You can say what you want to about this company - I have read the reviews - it’s all about how you treat people …. HE was so professional and courteous!! Ovago did a tremendous job for me and I would use them again no problem. Treat people kindly … they have a hard job and mistakes get made. It is all about how you handle it and Ovago treated me amazing and I am grateful 😊
Reply from Hop2.com2023-02-08
Dear Cassandra Levin,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Faithfully Yours,
Hop2 Team
Dear I G,
Thank you for your 5-star review.
We are glad you have found our agent Erin helpful with your booking!
Looking forward to serve you in the future.
Sincerely Yours,
Hop2 Team
Clifford was very helpfull and nice, quick and efficient. He helped me to find a ticket, even better in time and price than the one I was about to buy. Thanks a lot!
Reply from Hop2.com2023-02-08
Dear Belen Manzi,
Thanks for the kind words. We will be sharing your review with the team as a way to encourage them to continue to strive for excellence.
We will pass along your kind words to our agent Clifford.
Thank you and looking forward to serve you again.
Sincerely Yours,
Hop2 Team
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