Paid 2 thousand dollars to this scam agency
I paid 2 thousand dollars to this scam agency, and this has been a terrible experience. Hop2's lack of assistance and their failure to provide me with a resolution or even basic customer service has caused me significant frustration and financial loss. I urge others to think twice before booking with Hop2 and to avoid experiencing the same issues that I have faced. I booked a flight with Hop2 from YEG to CEB but was unable to travel due to COVID restrictions. As a result, I contacted Hop2 to convert my flight to airline credit, for which they charged a US$200 fee. However, despite calling them multiple times over the past month, I have not been able to use my airline credit as they have not been helpful. Each time I call, they provide me with a flight itinerary for a specific day and inform me that they need approval from the airline. After waiting 2-3 days, they inform me that the airline has denied the application and that I need to search for another itinerary, repeating the process all over again. I strongly believe that this kind of service is unacceptable, and I feel the need to expose Hop2. They are not helping their customers and causing more inconvenience during these difficult times. This agency should not exist at all! If anyone can assist me in bringing attention to this matter, it would be greatly appreciated.