Great customer service in spite of issues with system
Today we had a delivery scheduled for 7-9 pm. We did not hear the doorbell or the calls until customer service called a third time. When I finally opened the door the delivery guy was about to leave. He had changed the status of the system to customer not responding so was not allowed by the system to deliver even though he was right there. DP Francis however was great and agreed to wait 5 minutes ( even though he had other deliveries) till we clarified the situation with customer service and got our items. This was great customer service from Mr Francis and I would like to bring to Lazada’s attention to this.