A month of delays, broken promises, and wasted time – order cancelled after endless contradictions
placed an order with ACMER on 16 July 2025 for a refurbished laser engraver. The advertised shipping time was 3–7 working days, yet I spent almost a month chasing updates, receiving contradictory messages, and hearing repeated broken promises before finally cancelling the order. Timeline of events: • 23 July – Told I’d get a tracking code “tomorrow.” Nothing arrived. • 25 July – Told the order was blocked because an engineer was away, but it would be prioritised the next week. It wasn’t. • 4 August – Told my order would “ship tomorrow” and I’d get a tracking number immediately. Never happened. • 8 August – Told it had already shipped and I’d get a tracking number that day. Three days later they admitted they were still “contacting the engineer,” directly contradicting the earlier claim. • 11 August – Promised an update “tomorrow.” No update was sent. After weeks of wasted time, multiple false assurances, and no confirmed shipment, I had no choice but to request cancellation and a full refund on 11 August. Even that required further chasing, with confirmation of cancellation only arriving 13 August and a further wait for the refund to appear in my account. This experience cost me valuable time and disrupted my own projects. Communication was inconsistent, contradictory, and unreliable. If you value your time and need a supplier who delivers on commitments, I cannot recommend ACMER.