This company needs to be investigated
This company needs to be investigated. Ive been purchasing from them for about a year now. Everything was fine until 12/2024 when their service went extremely downhill. I ordered around Christmas only for Lacemade to take down the listing of the items i ordered off their website (red flag #1). Then when i would reach out via their customer service for an ETA on when i would get my pending order, they would refuse to give it to me and tell me to just wait after 2 months of waiting (red flag #2). In 02/2025, I finally got my order and it was hot garbage. The dress literally was being held on by hot glue where the dressmaker stopped sewing. There were loose threads everywhere and all the items smelled of formaldehyde(red flag #3). They sent me a return slip when i asked for one via their website chat. Then they ghosted me on the refund once USPS showed they received my return (red flag #4). I waited for weeks and reached out multiple times for my refund. Eventually, i was forced to make a chargeback through my bank. Lacemade became incredibly sketchy as a company who steals from its customers and sends faulty clothing. Do not buy from them unless you want to potentially lose out on money.