“RAISING_AJS”
“RAISING_AJS” Took a while to come but all good
关于 lacemade.com
数据更新- 网站
- lacemade.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 340 条评价
- 差评回复率
- 89%（206/232 条）
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商家自述
LaceMade: Princess Dream MakerLaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
以上内容由商家自行提供，未经平台核实。lacemade.com靠谱吗？
lacemade.com（lacemade.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 477 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：49% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 89% 的差评；近 12 个月新增 340 条。数据最后更新于 2026-10-24。
用户怎么说
Beautiful coat, long shipping time
Shipping took long but it was due to it being on back order. Super beautiful coat with good quality and fit! I love it.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ Although the jacket I ordered was too big for me, I was able to arrange an exchange for a smaller size. While the exchange process is still ongoing, I am extremely happy with the customer service I have received so far. The communication with the team has been excellent. Whenever I had questions or concerns, they responded promptly and were always helpful, professional, and understanding. They made me feel reassured throughout the process and handled my concerns with great care. I truly appreciate their kindness, patience, and excellent customer service. Thank you for making the exchange process so smooth and for taking the time to answer all my questions! I look forward to receiving my replacement jacket and would definitely recommend this website based on my experience with their customer service.
Scammers
Scammers. I returned my order over a month ago, but I still haven’t received my refund. The only thing you keep telling me is that the parcel I sent 40 days ago hasn’t reached your warehouse. I paid an extra £15 for tracked and signed delivery myself, so I can track the return. When I placed my order, it arrived in just four days. How can a parcel take more than a month to reach your warehouse? I’ve tried to resolve this, but I’m still waiting for the money I’m owed. This experience has been incredibly frustrating, and I would warn others to think carefully before ordering from this company.
lacemade.com 回复2026-10-08
Hi Princess✨ We fully understand how you feel about having returned the item but not yet received a refund. However, without the return tracking number, it is difficult for us to locate the package and match it to the corresponding order.🌷 Could you please inform us of your return shipping tracking number and provide a screenshot of the proof of successful delivery? Thank you so much for your understanding and support. If you have any other concerns, we’re always here for you. 💌 With love, Princess Concierge | Lacemade
Title: Beautiful packaging, frustrating tracking
The unboxing experience was lovely — the dress came wrapped in tissue paper with a cute sticker. It felt like a gift to myself. The dress itself was well-made, with nice attention to detail on the buttons and lace. My only real complaint is the tracking. It didn’t update for over a week, which made me nervous. I contacted customer service and they reassured me it was in transit, but I wish the tracking was more reliable. It eventually arrived about 2.5 weeks after ordering. The fit was true to size for me, and the fabric was comfortable. I’d recommend Lacemade for their designs and quality, but be prepared for a bit of a wait and don’t panic if tracking stalls.
Really good customer service
I missed my pickup timeand didnt get my package from the local carrier fast enough and it got returned and their customer service was siper nice about it and got it sent back with expedited shipping
Its a scam
Its a scam. Their return policy is terrible and the cloth fittings are very misleading. If the item isn't full price u can't return and this wasn't mentioned. And if you you exchanged full price items and they dont fit again, you get only a fraction of return price
lacemade.com 回复2026-09-28
Hi Princess✨ Thank you for sharing your feedback with us. Our return policy specifying that sale items cannot be returned. We apologize for the inconvenience caused. We will feedback to the relevant departments to make adjustments, and strive to ensure that customers can confirm this when selecting products. Refunds for exchanged items will be issued normally after shipping cost deduction. Feel free to reach out to our email team if you need help with your order.🌷 With love, Princess Concierge | Lacemade
Helpful team, but slow replies
I had a missing item in my order and reached out to customer service. It took about 5 days to get a response, which felt long, especially since I needed the item for an event. Once they replied, though, they were very polite and apologetic. They sent the missing piece right away and even included a small discount code for the inconvenience. The dress itself is gorgeous — the lace details are beautiful and it fits well. I did notice a few loose threads, but nothing major. I think they’re a small team handling a lot of orders, so patience is needed. But they do care about resolving issues. I’ll shop here again, but I’ll plan ahead and not leave things to the last minute.
Extremely misleading and unprofessional…
Extremely misleading and unprofessional shopping experience. This store localizes its website for customers, displays prices in their local currency, advertises products to them, allows them to browse, choose a size, add items to the cart and proceed through the purchase process — only for some customers to discover at checkout that their destination is not supported at all. There is no clear warning beforehand. Instead, the entire website gives the impression that the customer is shopping normally until the final stage of the transaction. If you do not sell or ship to a particular market, that should be made clear before you advertise and localize your store for people in that market. Allowing customers to spend time choosing products and preparing an order before revealing that they cannot actually purchase them is careless, misleading and deeply disrespectful of customers’ time. A company operating internationally should have a far more professional and transparent system than this.
lacemade.com 回复2026-09-28
Hi princess✨ Thank you for your feedback. We sincerely apologise for the disappointment caused. Your comment has been passed to our team. We ship to many regions globally, yet local shipping and import policies are subject to frequent changes, so delivery eligibility can only be verified at checkout. We are looking to optimise our system to show clearer warnings earlier. Please contact us by email if you need further help.🌷 With love, Princess Concierge | Lacemade
customer service
The customer service was incredibly attentive and helpful. I reached them multiple times and they were always incredible patient, helpful and nice replying to my questions. The order was taking longer than expected to be shipped and that made me think something was wrong with me ordered, however, they explained the reason why it would take slightly longer. Unlike many comments I saw saying their customer service was great, I disagree, I was surprisingly happy on how polite, helpful and nice the were
Why i honestly love lacemade
I honestly love ordering from Lacemade because it invokes a sense of nostalgia for fraction of the price, i recently ordered the sunset bouquet dress i absolutely adore the quality and fit it feels very luxurious! Compared to other brands that are $200-500 for one dress Lacemade is very affordable! I’m a size small in US sizing! Lacemade doesn’t use US Sizing it fits smaller I ordered a Large in this dress it fits great that I can wear a turtleneck underneath it for winter! I live in NYC and I got it delivered in 3days I always found customer service to be very reliable and helpful
Great variety, easy returns
Lacemade has so many pretty options it’s hard to choose. I ordered three dresses to try for a wedding. Two were perfect — the fit, the colors, everything. The third one just didn’t suit my body type (the waist was too high for me), so I returned it. The return process was easier than I expected . I appreciate that they don’t make returns a nightmare. My only wish is that they’d show more photos on different body types. But overall, I’m a happy customer and I’ve already recommended them to a friend.
Misleading and Insufficiently Disclosed Return Policy
I am filing this complaint regarding what I believe is a misleading and insufficiently disclosed return policy and return process. Before purchasing from Lacemade, I specifically reviewed their return information because I was between sizes and wanted to make sure the items could be returned or exchanged if they did not fit. Based on the information presented to me at the time of purchase, I understood that the items were eligible for returns and exchanges. I have since located a sale-item exception buried in Lacemade's detailed terms and conditions. However, this restriction was not clearly disclosed on the product pages or sale pages where I made my purchase, nor was it made clear during the return process. I believe this is an important restriction that should be prominently disclosed to customers before they purchase an item, particularly when the ability to return or exchange an item is a significant purchasing consideration. After receiving my order, I submitted Lacemade's return form and specifically requested a refund to my original payment method. Instead of informing me that my items were allegedly ineligible for a return, I received an email presenting me with only two options: A: Exchange the item for another item from the store, with Lacemade covering up to $25 of the price difference, plus a 50% off discount code for the second item. B: Receive a refund in the form of store credit or a gift card, with an additional $15 added to the original order amount. While these options may initially appear generous, neither provides the refund to my original payment method that I requested. I responded and reiterated that I was requesting a refund to my original form of payment. My return request was then rejected because the items were considered sale items. This process is particularly concerning. If these items were categorically ineligible for return or exchange due to their sale status, why was I initially presented with exchange and store-credit options rather than being informed that the items were not eligible for return? When I reponded with what I filled in the form, why did I not receive a response stating that in this case they could only offer options A or B or my request will be rejected instead of immediately rejecting me? Furthermore, if a refund to the original payment method is not available for these items, why does the return form allow customers to request one? The issue is not simply that Lacemade has a sale-item exception. Businesses can establish return restrictions. My concern is that this significant restriction was not presented clearly and prominently at the point of purchase, and the subsequent return process gave me the impression that I had legitimate return options before ultimately rejecting my request. As a first-time customer, I find this experience extremely disappointing. I am requesting that Lacemade honor a refund to my original payment method and requesting that Lacemade clearly explain why I was presented with return options that were ultimately rejected. Customers should be able to make informed purchasing decisions based on clear and prominent return-policy disclosures, rather than having significant restrictions buried in lengthy terms and then discovering them only after attempting to return an item.
lacemade.com 回复2026-09-21
Hi princess ✨ Thank you for sharing your detailed experience with us, and we are truly sorry for the confusion this return process has brought you.🌷 We fully understand your disappointment when you found out the return limitation for sale items. We would like to clarify that our return policy clearly states " All accessories, items marked "SALE", Gift Cards, and Custom orders are non-returnable. ", which is listed on our Return & Exchange page. That said, our support team did offer optional goodwill solutions for you as a gesture of care, which are separate from our standard return policy. We highly value your feedback. We have forwarded your suggestion to the relevant department, and will review the website layout later to make the return and exchange restrictions for promotional items more prominent, so as to prevent other consumers from having similar misunderstandings. 💖 Hope we can sort this out properly together. With love, Princess Concierge | Lacemade
Beautiful designs, but size up!
I’ve ordered from Lacemade a few times now and I keep coming back because their dresses are genuinely unique . The corset details are lovely. One thing to note: sizing runs small. I usually wear an M but needed an L in the corset dress. Their exchange process was smooth though. Overall, I’d recommend them if you’re willing to check the size chart carefully and don’t mind a little wait for shipping. The dresses are worth it.
Fight them to not get scammed!
This is a continuation of Order# 175648 from MARCH 17 2026. While the situation has ultimately been resolved after 4 MONTHS, I hope to share this experience especially when RETURNING items to Lacemade. It involves the Cairo Adventure Dress that was delayed for 3 MONTHS. I was advised to replace it with an in stock dress, and I chose Belle's Gilded Corset Dress, which was more expensive than Cairo. Instead of simply switching the items, customer service initially wanted and INSISTED to charge me for the replacement dress. It's only when I posted here in Trustpilot that they said it was all a mistake. Mind you this comprised of several emails telling them it made no sense that I should pay an extra charge for the replacement. Ultimately, they shipped the rest of the order WITHOUT the replacement dress, which was Belle's Gilded. And I had no other option but to ask for a refund for my original choice, Cairo Adventure. This is where it becomes even more convoluted. I bought the entire order by redeeming my accumulated POINTS, which is something you earn according to MONEY spent. And your tier corresponds to a certain amount of points earned. In my case, as Eternal Princess, every $1 spent meant 3 points. And these points can be redeemed into gift cards. When I asked for my refund for Cairo Adventure, they just sent me the shipping fee cost. They did not want to refund my points saying it is a discount that I used. That made no sense at all as Lacemade itself differentiates discount codes (usually it's a 15% one) from gift cards, and you CANNOT even stack them. When you use a gift card, you pay full price. Simply put, what they wanted was for me to accept that I do not get my Cairo Adventure Dress and the points I spent to avail it. My refund was just for the shipping fee of a dress that's non-existent. I asked them how they could think this was fair at all when I spent my money to accumulate said points and now I'm also losing them. Eventually, someone else replied to say they had refunded my points! I don't know if it is another "operational error by the staff" as they claimed in my other post, or if they finally saw the logic (or lack of). I was able to get a final replacement dress using the said points. I was gonna let all this go until I met another Lacemade lover who essentially got scammed $100 worth of points. She returned a dress thinking she could get her points (and yes, she should have gotten them back), only for customer service to WITHHOLD them. So yes, she has neither the dress nor the points spent to avail it. Another angle to consider is how LM also sells via TT shop now, and at least within TT, they explicitly say that with any canceled/refunded order, the points you used to redeem would be refunded back to your account.
lacemade.com 回复2026-09-20
Hi Princess✨ Thank you for taking the time to share your detailed feedback regarding your Order #175648 experience. We sincerely apologize for the frustrating, drawn‑out journey you encountered with your order, item replacement, points redemption and refund process, and for all the inconvenience this has caused you. We take customer feedback very seriously. Your experience has highlighted gaps in our customer service workflows, internal communication and points‑handling procedures, and we truly regret falling short of the service standard that every customer deserves. We are glad to hear your case was ultimately resolved and your points were returned to you. We have noted every concern you raised, including your observation around points refund policy for returned/cancelled orders, and will conduct internal reviews to optimize our processes, align our team’s handling logic, and avoid similar confusing situations for future customers. Should you have any further questions, please feel free to reach out to our support team. We appreciate your patience and honest feedback, which helps us improve our service.💖 With love, Your LaceMade Team
I wanted to return something because bad quality
I wanted to return something because it came in bad quality condition, and I wanted to do an exchange, and they told me I need to pay $5.99 to return it to them, however this is not due to my fault.
lacemade.com 回复2026-09-17
Hi princess ✨ Thank you for your reply and we sincerely apologize for the quality. Please allow us to clarify that the $5.99 is the fixed shipping fee charged for exchange orders, not the return shipping fee. If the issue is a quality problem, we will cover the relevant return shipping fee and exchange order shipping fee. The shipping fee will be refunded later as it is charged by the system by default. 🌷 You can start your exchange through the link below: 👉 https://lacemade.com/pages/return-exchange After you submit the request, a return label will be provided. Please ship the parcel back by following the instructions. 💖 We are looking forward to resolving thsi mattet quickly for you!🥰 With love, Princess Concierge | Lacemade
NO free 30-day returns, dishonourable
Don’t honour their free 30-day returns policy, which they advertise, whatsoever. They have refused to pre-pay return shipping as was advertised on their homepage when I purchased. They also don’t allow returns on sale items, which goes against their advertising on multiple pages across their site (site header, “14 day returns”, item descriptions “14 day returns”). In their very long return policy, there is one tiny note about sale items not being refundable, buried deep at the bottom. The policy itself isn’t ordered with the most relevant details at the top. This goes against Australian consumer law, because the service has not been as advertised. Avoid.
lacemade.com 回复2026-09-08
Hi Princess✨ Thank you for your feedback. We offer a 14-day return & exchange policy, which means you have 14 days after receiving your item to request a return or exchange. As mentioned on our returns page, for returns due to quality issues or our mistakes, we will bear the return shipping fee.If you are returning an item simply because you do not like it, please pay for the return shipping yourself. and we sincerely apologize for the inconvenience.💖 If you need to return an item, we will be happy to assist you.🌷 Thank you for your kind understanding and patience! With love, Your LaceMade Team
I ordered a dress from them but I never…
I ordered a dress from them but I never received it. They say it was delivered and there’s nothing they can do. So I’ve taken a loss for it 😭
lacemade.com 回复2026-08-27
Hi Princess ✨ According to the tracking information, your package was delivered on August 17, and the proof of delivery indicates that it was placed inside your mailbox. https://quick-cep-cdn.quickcep.com/9723/message-center/im/mail/1299334882274574337/b004d8a7-4c44-43bc-84fb-1ffe1998575a.png Shipping protection serves as insurance for your package in case it is lost, not delivered, or you are unable to receive it for any reason. Since shipping protection was not included with your order, we recommend contacting the shipping company directly to inquire about the delivery. We will also provide you with the shipping company's information so you can contact them directly for further assistance. https://www.uniteddeliveryservice.com/ UDS1419368041 We apologize for the inconvenience.Thank you so much for your understanding and cooperation. With love, Princess Concierge | LaceMade
Used to be Amazing, but.....
Used to be amazing, but now they have terrible customer service and their presale items take forever. They have also raised prices significantly. I still love the old collection stuff and being able to earn points for reviews, hence the two stars instead of one. But they are very unfair with certain promos and only letting certain people get them. I do not recommend buying from them anymore. Shop secondhand online or try other companies, as LaceMade will no longer make you feel like a princess.
lacemade.com 回复2026-08-27
Hi Princess ✨ Thank you for your feedback. We will forward the issues you mentioned to the relevant department, and consider launching more spot products in the follow-up to shorten the pre-sale period.🩷 We sincerely apologize for not providing you with a pleasant shopping experience. We will continue to strengthen customer service training to improve service quality. Thank you for your understanding and support.🌷 With love, Princess Concierge | LaceMade
44 euro return fee for europeans
If you want to buy and return an item from Europe, the fee is 44 euro - be careful
lacemade.com 回复2026-08-18
Hi Princess✨ Thank you for your feedback. We fully understand how you feel. Currently, for the return shipping fees of the European warehouse, we will not receive the bill and know the exact amount until the logistics provider receives and delivers the parcel. We sincerely apologize for not informing customers of the return shipping fee amount in advance. We will provide feedback as soon as possible and try to find a solution.♥️ The highest shipping fee currently recorded for European warehouses is 39 EUR. The discrepancy between the actual refund amount and the expected refund amount is likely caused by two reasons: 1. Shipping protection is non-refundable once the transportation is completed. 2. The original shipping fee for the order is non-refundable, which is usually $5.99 (please refer to the shipping policy for details) If you have any questions about the refund amount, please contact our customer support team to verify the accuracy of the refund and obtain the refund details. We look forward to bringing our customers a better shopping experience!🌷 With love, Princess Concierge | Lacemade