LaceMade: Princess Dream MakerLaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
Messed up order, exchanged items still incorrect. Disrespectful AI chat bot.
Do NOT purchase from this horrible company. Buy second hand if you're going to buy.
This company will send you the wrong sizes, blame you for their mistake, not offer any sort of genuine apology, then expect you to pay for your exchange shipping. Every single item in my order was wrong, and the products they exchanged them for were still wrong!
When you receive your exchange- for the exact same product, it will STILL be the wrong size. Frankly this company does not care about fixing their mistakes! The only thing they care about is taking advantage of you.
This has been going on for a month now, and they still have not resolved this. If you want to have to beg an AI for solutions, and to fix its mistake, then this is the company for you.
lacemade.com 回复2026-08-18
Hi Princess✨
We apologize for the unpleasant shopping experience .
Customers shall not be responsible for the freight incurred by product returns and exchanges due to our problems. We will strengthen training to prevent similar incidents from happening again.
We will contact the customer service team to verify the issue as soon as possible and get in touch with you to resolve it.
Thank you!🌷
With love,
Princess Concierge | Lacemade
Before buying, know that LaceMade hides honest feedback. Any review under 5 stars stays hidden indefinitely while they 'review' it privately.
A brand that hides anything lower than a 5-star rating, blocks customers who complain, and relies on stolen designs is not a brand worth supporting. Save your money.
lacemade.com 回复2026-08-17
Hi Princess✨
Thank you for taking the time to share your feedback.
We would like to clarify: This review tool’s native system requires all 1‑4‑star reviews to go through manual moderation before they appear publicly. This is built‑in platform behavior, not a policy we created to conceal honest negative feedback.
Both positive and genuine negative reviews are visible on our store, as you can observe on our review section.
We only withhold reviews that are malicious, fake, or contain personal abuse.Thank you for your understanding.
Our team now processes review submissions each business day. Delays may occur over weekends when our staff is offline. We highly value all real customer experiences, good or bad.
We are sorry for your frustration. Please contact our support team privately so we can address your concerns.🌷
With love,
Princess Concierge | Lacemade
I cannot recommend LaceMade based on my experience.
I returned my order, and the return package was successfully delivered to LaceMade on 20 May 2026. LaceMade confirmed that they had received my return and repeatedly told me that my refund had already been processed and that I only needed to wait 3–5 business days.
However, I did not receive the refund for several months.
During this time, I had to send numerous emails and repeatedly ask for updates and proof that the refund had actually been issued. My bank, Revolut, confirmed that no refund had been received.
What was especially frustrating was the contradictory information I received from LaceMade. I was repeatedly told that the refund had already been processed, but the payment information they later provided showed that the €99.51 refund was actually created on 6 August 2026.
I eventually received the full €99.51 refund, but only after months of waiting, repeated follow-ups, contradictory information and a great deal of stress.
I am glad the money was eventually returned, but a customer should not have to spend months chasing a refund for an order that was returned and received by the merchant.
Based on my experience, I would not order from LaceMade again.
lacemade.com 回复2026-08-10
Hi Princess✨
Thank you for your feedback, sorry for the delay.
We will strengthen training and improve processing efficiency to avoid similar experiences.
Please feel free to contact us if you have any concerns.
Have a great day.
With love,
Princess Concierge | Lacemade
Shipping took forever. Support was unhelpful when attempting to return an item. I was unable to receive proper notifications for the shipping process of my order. Quality was horrible for price. $140+ I’ll never get back.
lacemade.com 回复2026-08-07
Hi Princess✨
Thank you for your feedback, and we apologize for the inconvenience.
You can directly check your order and logistics information on our website.You may also submit a return request on our Return Policy page.🌷
Please contact our customer service team via email to resolve the issue with this order.
With love,
Princess Concierge | Lacemade
LaceMade has been an utter nightmare to communicate with. As a Luminary Princess, I have been trying to get my rewards to be added to FOUR SEPARATE ORDERS, only for customer service to stall, flounder, and make the customer run around, chasing their rewards for showing the brand support.
I do not use Discord. At one point I did, but I no longer am apart of that online community, specifically the LaceMade official server. Utilizing Discord is the ONLY way to claim your rewards, and when brought to customer service’s attention via email that it’s a platform I am uncomfortable using, they let me know that rewards are ONLY run through the server and it’s impossible for tier rewards to be attached through their email customer service.
First of all… why?
I let email customer service know of my reservations for using the platform. They assured me that by going through their Discord’s ticketing system, my Luminary gifts would be handled quickly and shipped swiftly. I chose to believe them, because why wouldn’t I?
One order goes by. #192311. I message the Moderator to please attach my rewards to my order. The Moderator does not act quick enough and my rewards are not attached. Luckily I placed another order shortly after, #192401, and they tell me Luminary Rewards cannot be sent with US exclusive items. Only orders that are coming from China are eligible.
Annoying, but whatever. Now I know.
Second order goes by. #196812. Item shipped within a day, and despite messaging the Moderator right after placing the order, my items were not attached. Moderator is blaming me for their inaction because I did not provide my email address, which is attached to my order number, which I provided.
With almost every message I’ve sent, I let the Moderator know I would not be sending sensitive information in the ticket. Why? Unpaid employees can see these tickets and access the information that was given in confidence. This appears to fall on deaf ears. I am prompted to send it every time, the moderator promptly ignoring me when I explicitly say I will not send that information when it is easily accessible with my order number.
My final attempt, #200160, was unsuccessful. I chose to order a “pre-order” item to allow time for the Discord Moderator to coordinate my Luminary gifts with ample time. I messaged the ticket immediately after ordering, and within 10 hours, my “pre-order” blouse had shipped. I’ll never complain about LaceMade shipping items quickly given THAT is an enigma in and of itself, but this is literally the one instance where I needed at least a couple of days so the moderator could figure it all out. When asked about why my “pre-order” item had shipped, as well as why the Moderator hadn’t responded to my ticket and inquiry, I was once again blamed for not providing my email address.
It’s a tireless cycle that I’m suspect I’ll never escape from unless I just drop it, which I assume they’re wanting me to do.
So, want to spend thousands of dollars on this brand? Don’t expect so much as a thank you, even if they crumb-trail you along, pretending they’re grateful for your loyalty, that’s all you’ll get: crumbs.
So incredibly disappointed and heartbroken.
I will not be returning to purchase from this company anymore.
lacemade.com 回复2026-07-31
Hi princess ✨
We are truly sorry for all the frustration and inconvenience you encountered while claiming your Luminary Princess rewards. We completely understand your hesitation to share personal information on Discord.
We would like to explain that our Discord moderation team and order customer service operate on separate systems without shared access to order data, which created obstacles during your communications.
After internal coordination, we have successfully intercepted your latest outgoing order. Your Luminary gifts will be shipped together with this order.🌷
We apologize for the inconvenience caused.
With love,
Princess Concierge | Lacemade
This company deletes website reviews they dont like!
Clothing reviews are now being deleted if they aren't 5 stars. I didnt think much of it until I had a negative experience (please see my previous review for this company). I decided to make a review. A month later, I check the website and it's disappeared. I check out other items and they all seem to have perfect or near perfect 5 stars. I am very certain at this point this company is extremely dishonest. Not only are their products low quality (from a seamstress POV) they also try to lie and erase genuine experiences.
They attempted to remedy the situation by offering a $10 refund on the product, however this is no way to excuse hiding honest reviews!
UPDATE
Lacemade tried to assure me that 1-4 reviews remain pending, however I have screenshot proof that these reviews were showing on the website at one time, which means they remove them after a customer posts and leave them as pending in hope that the original reviewer wont notice their review had disappeared. I didn't think they could be more shady. I want my reviews published online!
lacemade.com 回复2026-07-30
Hi Princess✨
Thank you for sharing your experience, and we are truly sorry that your shopping journey and the confusion around our review process left you frustrated.
The Judge.me configuration stands, 1-4 star reviews stay pending until we manually approve them. We don’t have a team member assigned to moderate pending reviews daily. We prioritise reaching out to customers with negative feedback via private messages to resolve their order issues first.
We acknowledge this workflow creates the impression that we hide negative feedback, which was never our intention. We are adjusting our review moderation process moving forward.
We previously offered a partial refund to resolve your concerns, and we remain open to finding a mutually acceptable resolution. Please feel free to contact our support team with your order number so we can discuss this further.🌷
With love,
Princess Concierge | Lacemade
Ordered the 3 random items bundle, and they sent me the same dress 3 times. They refuse to admit they have done anything wrong and wanted me to pay for the shipping back, which is expensive from the UK. I refuse to pay extra to fix this company’s mistake.
UPDATE: The company has been in contact to provide me with 2 replacement dresses and say I don’t need to return the dresses already sent. I do think this is a satisfactory response to my issue, and I have had many good orders with Lacemade in the past and have found their dresses good quality, so I have changed my review. Although it was initially difficult to get a resolution, the eventual resolution was more satisfactory than you would get from many other companies.
lacemade.com 回复2026-07-10
Hi Princess✨
Thank you for your feedback.
We have confirmed that you have received three identical pieces of clothing, and we will arrange for our customer service team to contact you to resolve this issue as soon as possible.🌷
As our customer service team is expanding with new members joining, we will step up training and standardize the problem-resolution process.We apologize for the inconvenience caused.
Thank you for your support.
With love,
Princess Concierge | Lacemade
The item arrived sooner than expected, but getting a refund took work. I don’t think their refund policy clearly states that you will not get a full refund. I also had to email them to ask where my refund, and rather than reply to my email, I saw that they refunded me soon after I sent the email. That’s shady. Won’t be buying from them again.
lacemade.com 回复2026-07-08
Hi princess ✨
Thank you for your feeback.
We found that the relevant customer service immediately replied after you inquired about the refund. If you didn't receive a reply, please check if the email went to the trash or if you missed it.♥️
We’ve checked and found that your return shipping fee is $14.92 USD .💖
According to our return policy, if the return is not due to a product quality issue, the customer usually needs to bear the return shipping fee. We apologize for the inconvenience.
👉 https://lacemade.com/pages/return-exchange
Thank you for your understanding and patience!
With love,
Princess Concierge | Lacemade
Order #174014
My order for three dresses was placed on March 8, 2026. I received two of them immediately, but the third dress was never shipped to me. It is already July 5. Four months have passed. However, I still have not received the "Classic Black Coffee Corset Dress" that I ordered.I previously left a very positive review for the dress that already arrived, but now I deeply regret it. While the dress is indeed very beautiful, such long waiting times are unacceptable. I contacted the store's hotline last month, and they promised to ship the dress as soon as possible, but there has been no action. I am no longer sure if I will ever receive my dress. This store is unreliable.
Elisavetta
lacemade.com 回复2026-07-06
Hi Princess✨Our customer service team will contact you as soon as possible to resolve this issue. Thank you for your feedback.
With love,
Princess Concierge | LaceMade
Around half May I have placed an order on their website.
As soon as the dress arrived I tried it on but I wasn't happy with the outcome (low quality, cheap materials like 100% polyester, and overall visibly cheap dress even if it costed more than 90€). Since it was a dress for a big event for me, I decided to refund it and look for something better elsewhere.
Even finding the procedure for a refund in the website was itself an annoying process but that's not my big complain.
I proceed as they ask: the dress was pristine (tried it on just once at home to see the fit), it still had every original tag, i even had the original bag, instruction paper and SHIPPING bag, and shipped within 14 days as asked in the web site.
Luckily i still had the tracking code with me because I took a picture of it, otherwise I would have had nothing so
I really recommend you to keep your tracking code so that you can verify yourself.
I was checking the tracking every now and then, when I noticed that it was arrived at their warehouse. Their website provides a ""tracking"" for your refund, but it was stuck on "shipped". The days went by as I was waiting for their website tracking to change from shipped to delivered so that I could get my money back but nothing changed.
A bit more than a week later I decided to contact the customer service (do not use their chatbox in the website, as useful as a fork for drinking) through email, in the attachment i put the screenshot of the tracking code saying "delivered", so thay had no excuses.
They actually replied in a day, so I was very surprised, they even said that they will proceed with the refund so I just patiently waited.
The day after, I received another email from them with the details of my refund and turns out they refunded 58€, only PART of the amount. To be specific, I have spent a total of 90,61€ (86,95€ the dress, 5,95€ shipping, 2,95€ shipping protection, in between I had a little discount from a coupon). I understand if they can not refund me the 2,95€ for shipping protection, or 5,95€ for the shipping cost, but why not refunding me the whole amount of the dress? There isn't written anywhere in the refund policy that they will refund only a specific amount.
I have, once again, contacted their customer service but still nothing.
Also, I want to be clear guys, their dress look amazing in pictures, but when you see them irl they totally look cheap, that was one of the big NO for me, and even the quality is outrageous.
Do not get fooled by their nice words^^
lacemade.com 回复2026-07-06
Hi Princess✨
We are sorry we didn't meet your expectations.
It most likely that Return shipping fee has been deducted.
According to our return policy, if the return is not due to a product quality issue, the customer usually needs to bear the return shipping fee. We apologize for the inconvenience.
👉 https://lacemade.com/pages/return-exchange
If it has quality issue,please get in touch with our customer service,we will help you handle it.🌷
With love,
Princess Concierge | LaceMade
I have ordered multiple times from the company, and when I had no problems with the orders everything went quite smoothly. However I would NOT recommend purchasing from the store, or do it at your own risk, because as soon as they mess up your order it's really hard to get quick replies from customer service, or proper refunds.
I ordered two pieces of their "exlusive archive sale bundles", that were marketed having INDIVIDUALLY selected MIX of items. And from the "archive bundle" you would think you might get some old items they don't stock anymore, like they were hinting in the description of the item is possible.
This was however a scam and completely false advertisement. In my bundle(order number #192063) I received only SIX PIECES OF THE SAME DRESS, and nothing else.
Trying to contact customer service they reply very slowly. First they said I could return the items and they would refund me. They told me to start a return/refund claim. I did that.
Then they cancelled my claim for the refund/return, and now they are only offering for me a 25$ refund for this mess.
The worst part is, this has happened to many other people who ordered this "archive sale bundle". So many people only got their bags full of this same "St Phoenix" dress.
It's safe to say I will never order from them again.
lacemade.com 回复2026-07-03
Hi Princess✨
Our customer service team is contacting you to resolve the issue. Please rest assured that we will definitely handle it properly.
Have a graet day!🌷
With love,
Princess Concierge | Lacemade
UK customer here.
Beautiful clothing, but unfortunately the return process does not align with what is stated on the website. The website return policy says one thing, while the return note states something different.
I’ve never had any issues with this company before, until now.
To be clear, there is no misunderstanding or confusion on my part, the return policy on the website needs to be updated to reflect the actual process.
lacemade.com 回复2026-07-02
Hi Princess✨
Thank you for your kind feedback.We will promptly inform the relevant departments for adjustment🌷
With love,
Princess Concierge | LaceMade
I placed my order nearly two months ago and have still not received it. Ordered it for a wedding but did not receive it in time which is fine.
I'm also disappointed by the lack of communication and updates during this time despite I tried to contact them couple times but received very generic responds ( probably by AI agents). Very unsure if I would receive my order.
lacemade.com 回复2026-07-01
Hi Princess✨We apologize for the inconvenience.Could you please tell us your order number and send email to our customer service team [email protected] you!
Ordered the crash landing on you dress, it's absolutely gorgeous! Even the packaging was so whimsical, truly a fairytale experience ✨️
Very pleasantly surprised, delivery was also quite quick around a week.
One thing to note is defo measure your size beforehand, I'm usually a medium but went with a large after measuring and the large fits perfectly.
Update: I've got an update regarding the archive bundle which consists of 3 identical dresses. Was told that I will be sent 2 replacement dresses. When I finally received the parcel, it was a dress(which I already have) and a skirt, both in wrong sizes. I'm a size S but was sent L. When I emailed, I was told that they have sent me another 2 dresses in the correct size. I am not sure if I am really getting dresses, since the first replacement parcel didn't consist of 2 dresses. Shall update again when I receive the correct size.
Another update: I received the bundle with 2 items (the other bundle was 3 items). Guess what? I received two tops that are the SAME but different colours, and it costs only $37 each (and now they are at 45% off on their website, so basically I got $48 worth of items). I paid $89 for the bundle. When I emailed, they say since I have gotten 2 tops that are different in colours, they will not refund or exchange the items. And I couldn't raise for a chargeback cause it has been more than 45 days since.
lacemade.com 回复2026-06-29
Dear customer, we have arranged our customer service team to contact you to resolve this issue. We apologize for the inconvenience caused.
Would not recommend! Got a mystery bag with three items and got duplicates of the same item in the same bag… reached out to customer service who originally said they would send me a new item as duplicate aren’t meant to be in the bags but after confirming this they backtracked and stated that there was nothing they can do. Really disappointed as I am not out of pocket to return the whole order due to their lazyness and false informations. Had wanted to try this brand for years and when I finally did was disappointed! Do not waste your money here.
Update - Order #191718 got told to start a return by the customer service agent after much back and forth and additional lies but my return request was rejected even though this is what I was told to do? Makes me believe this company is a scam overall!
Update - they asked to the order number but ignored again! If you want to lose your money buy from this company!
lacemade.com 回复2026-06-29
Hi Princess✨Thank you for your feedback, so sorry for the inconvenience.Could you please give us your order number?
We look forward to resolving this issue for you promptly.
the most important thing I noticed regarding Lacemade is their lack of ethics. that's what I can say about their responsive behaviour with the customer. they seem to be politely replying to your emails but they steal your money. I returned an item that costed me 53 pounds (excluding the 8 pounds shipping cost), I paid 11 pounds for return postage. after all of these vissicitudes, they advised me that they will return the item partially, only 34 pounds!!!!
if you want your sanity, stay away from this company
lacemade.com 回复2026-06-29
Hi Princess✨We have sent email to you, please check that.
Please feel free to contact us if you still have any concerns about the refund.Have a great day!
I have made return a month ago, still didn’t get my money back. Stuff that works on support seems to not be very qualified. It was really hard to make return, like they don’t understand English. On 4th of June I have sent an email with tracking number. Today on 25th June they are saying that they don’t have tracking number. It shows that it has been delivered on 9th of June.
Moreover, the quality of clothes from Lacemade is awful, cheap and the ribbon that needs to be in the middle is not there, it’s somewhere on the left
lacemade.com 回复2026-06-26
Hi Princess✨ Please provide your order number and contact our customer service at [email protected], and we will confirm and process it for you as soon as possible.
