Perfect once again
I just received another 3 items from Lacemade and I couldn‘t be happier once again. Their customer support easily changed my address when needed and the delivery was smooth. Thank you!
关于 lacemade.com
数据更新- 网站
- lacemade.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 340 条评价
- 差评回复率
- 89%（206/232 条）
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商家自述
LaceMade: Princess Dream MakerLaceMade is princess dream maker which based in China and UK. The brand conveys the concept of being Feminine and Powerful, Vintage but Modern. Specialized in offering designer womens wear that reflects your personal style.
以上内容由商家自行提供，未经平台核实。lacemade.com靠谱吗？
lacemade.com（lacemade.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 477 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：49% 给出 4 星及以上，同时 42% 打了 1 星；商家回复了 89% 的差评；近 12 个月新增 340 条。数据最后更新于 2026-10-24。
用户怎么说
Moderators are amazingg!!
All the Lacemade moderators are supperrr nice, kind and veryy veryy helpful. I never hesitate to approach them about anything. Theyyy do an amazing jobbb. And I'm not kidding when I'm saying they are honestly really really sweet and kind. I doubt I ever met someone as sweet as them in my whole 17 years life on this planet.
Blind Bags Nightmare Part 2
For Order #164612 purchased Jan 21 2026 and resolved Mar 31 2026: RECAP of PART 1: I received 10 damaged and incorrect sized items from my blind bags. Initially I was offered a $10 refund for a $150 order. When I told them other customers were given a better solution, they agreed to send 10 replacement items as long as I sent back the 8 incorrect sized items. Submitting the return request took two weeks and a half for them to approve said return. Mar 5: I informed customer service that the return package of 8 incorrect items were en route, and asked them for the tracking number for my 10 replacements. They sent me tracking information for the first 5 replacements and promised to send the other half eventually. Mar 11: I received a ShopApp notification that OnTrac, the local courier, is unable to deliver due to incomplete address. Since I knew Lacemade would was off hours, I texted and filled out OnTrac’s contact forms to find out what was wrong. I then emailed Lacemade customer service, and since as it was an urgent shipping matter, I reached out to Lacemade’s Royal Concierge service, a one on one correspondence through WhatsApp run by the same Lacemade Discord admin, to expedite my request, which is for customer service to check my shipping information, coordinate with OnTrac, and reply to my email. OnTrac replied to my email asking me to do the exact thing: have the merchant, Lacemade, contact OnTrac and update my details. Right off the bat I told OnTrac customer service that Lacemade customer service takes a while to reply so I just re-supplied them with my shipping address. I shared all these details in the Discord community as I needed some support in handling such a stressful situation, and other customers had shared about their own order issues. A Discord moderator replied to my post saying that Lacemade was not to be blamed for the delivery mishap. I told them that the package was not even delivered yet, and that OnTrac itself requested Lacemade to update my information. Another mod “tried to help” by showing me how to contact OnTrac, and yet I have already posted all of that and even included screenshots of my correspondence with them. Maybe they did not see my post? But how and why would they reply to it if they had not read it? As Lacemade is based in China, both customer service and the admin replied in the evening telling me that my package has been delivered, and to simply check in with my neighbors. They did NOT supply me with a tracking confirmation/link/proof that it was delivered. Meanwhile, I kept refreshing my OnTrac tracking link and it still had the same notice: missing address information; delivery not completed. I was getting nowhere so I emailed OnTrac once again to ask them what else I had to do/provide to ensure delivery as Lacemade was not helping at all. I brought this up to the admin via WhatsApp, how customer service refused to help me update my shipping details and simply dismissed my order as delivered. The admin became defensive of their colleague and insisted that I use 17track.net to track my package as it was the most accurate service, and that customer service was correct in telling me my package was delivered. I then emphasized to her that OnTrac is my LOCAL courier, the package is still with them and has NOT been delivered. I even provided an updated tracking link, and screenshots of OnTrac’s customer service asking Lacemade to update them on my behalf. Then radio silence from both the admin WhatsApp and customer service via email. Mar 12: Miraculously, my order was delivered. This was WITHOUT Lacemade customer service and the admin coordinating with OnTrac as I was the only one in communication with them. The same day that I received my first 5, I went ahead and asked for the tracking of my remaining 5 replacements. Mar 18: Customer service replied with the tracking number. Shockingly, it had already been in transit for the last 9 days and was held up from delivery because, again, you guessed it, it had missing shipping information. It was undergoing the same issue as the first batch! Now did Lacemade help me this time around? I've maxed out on the 4000+ characters again so see you at PART 3 of 4 soon. PS: If you read Part 1, you would have seen how Lacemade assumed I am *still* trying to get my replacements. Let me reiterate how this issue has already been resolved. However, I do believe that it is NECESSARY to discuss the level of jumping through hoops I had to undergo to get my resolution. It is no longer enough to describe all this as "bad service" when in my case they have REFUSED to help me.
lacemade.com 回复2026-06-18
Thank you very much for sharing the entire process in such detail. I read every part carefully and fully understand your frustration—especially when the first batch of packages ran into issues and you felt like you were fighting alone, without us stepping in to help coordinate. Regarding the point you raised about "how little we could intervene," I'd like to honestly explain the reason behind it, which may help clarify why the whole process felt so passive: Our packages are shipped by Yunexpress (Cloudway) to the destination country, where they are handed over to a local courier for final delivery. When issues like incorrect addresses occur at the last mile, we need to report back to Yunexpress, who then contacts the local courier to verify, and then reports back to us. Combined with the time difference, this entire process can be quite slow. If customers contact the local courier directly, the issue can often be resolved much faster. We will take your case as an important reference and work hard to improve our future service. Thank you for your patience.
They lied to me
They lied to me. Over and over again. I made my order in early May. Two items in size small. However, after I paid & checked out, the items were listed on the order as XS! I immediately wrote customer service. They replied saying it was a system error and I needed to reply to the email if my order size was incorrect so they could change it before processing. I replied immediately stating the system error changed my items to XS when they were ordered in size small. I sent more emails ensuring the size has been changed. Their response: "Dont worry, we've changed the size of your orders to small". Excellent! I was very thankful. A month passes. Pre orders were in stock yet not shipped. I requested mine be shipped, in size small. They tell me they will alert the warehouse. A week passes. Item is shipped. I immediately email thanking them. They email me back to tell me the sizes WERE NEVER CHANGED. My item has already shipped. They tell me the only thing I can do is pay for return shipping when I receive it. WHAT? So you're telling me when they said "don't worry" and "we changed your size to small" that these were blatant lies??? Obviously, Im furious. I was assured the size had been changed a whole month ago. I emailed several times since then to make sure of it. It's only until AFTER the item ships that they reveal that they never did their job they told me they had and lied??? At this point, I refuse to pay return shipping. I explain their system error caused the size to come up wrong on their end and they sent the wrong item. They tell me thats too bad. They refuse to refund me the shipping I have to pay to return the item they mistakenly sent. If you thought that was bad, listen to this: my second item which has not shipped but was also wrongly listed as XS has also not been changed to size small! And now they're telling me in order for them to change the size, I have to pay an extra fee! This was their system error. They should correct their mistake and pay the cost to set things right. Not only am i not getting what I ordered, I am being forced to pay extra for their mistake and their lies! I cant get over the fact that they outright lied to me. They told me the size was changed and I've sent them screenshots of their errors, yet they refuse to address and make this right. instead, they want to force and gaslight me, saying the error and their lies are all my fault and I need to pay them to correct their mistakes. I should've just gotten a refund immediately after purchasing instead of trying to contact them about their system error. There is NO customer service. If they make a mistake, YOU have to pay for it. In their final email, they asked me if they were being clear. I hope it's clear to anyone reading this that if they make any mistake, it's on you to pay for it yourself because now i have to pay a fee AND shipping to return something I did not purchase. UPDATE!!! LM emailed me a day after this review to tell me they DID change the size so it would be correct. But what they didnt do was tell the warehouse which size to pick so they are sending the wrong size. Furthermore, theyve realized their obvious mistake after I submitted this review & now promise to make it right by allowing me to return the wrong size in exchange for the correct one for free. I cant believe the lies theyve told me. Yet now they want to go back on their word and allow me to exchange for free. Why didn't they tell me this in the first place? Why make it out to be my fault!? UPDATE #2?!? Okay. This is a joke. I received the item in the "wrong size". But guess what? ITS THE CORRECT SIZE. Which means they lied AGAIN. They did change the size for me. They did alert the warehouse. They did ship the correct size. WTF did they email me telling me they shipped the wrong size?! This entire thing couldve been completely fine if they had told me the truth in the beginning that they had changed the size and shipped the correct size. Yet lie after lie, they told me different, and I end up getting the exact item I paid for. I will not change my review from 1 star. The customer service is appalling and you cannot trust anything they tell you. Order #185633
lacemade.com 回复2026-06-18
Hi Princess✨ Thank you for your feedback. After verification, initially our staff modified your product to size S at the warehouse level, but did not update the order information in the backend system. This led other team members handling the matter later to believe the order had not been modified, resulting in incorrect communication with you. Subsequently, when the warehouse staff actually shipped the item, they sent size XS instead of size Small. We sincerely apologize for the poor shopping experience . Since this was our mistake, we will cover the corresponding shipping costs to arrange an exchange. We look forward to resolving this issue as soon as possible. Thank you.
Pleasantly surprised
I was pleasantly surprised with my experience with the brand. I have ordered twice now and the products have been exactly as presented on the website. What surprised me more was the community of the brand. Everyone seemed kind and helpful. I would buy again.
Dupes in the Archival Bundle
As much as I love the deal, there are possibilities of dupes that was not mentioned in the description. I ordered one XL bag with 3 items. I got the Midday Phantom dress and two Nile Rose Dress in the same bag. It is just a more expensive version of their old blind bags as it rose $20 or so in price. The fact that you can receive dupes was not mentioned in the description, and because of that, I was disappointed.
lacemade.com 回复2026-06-18
Hi Princess✨ We're very sorry for this issue, and we'll resolve it as soon as possible.Thank you!
After I discovered the brand community
After I discovered the brand community, I finally had the courage to buy and I am glad that I made my first order. I ordered a blue and white corset dress made of cotton and I think the quality is very good. The material is thick and the design is flattering. I have seen some complains, but I saw also many happy customers on Discord. Next I am considering getting a white dress for my civil union. It would match the fairytale vibe I have planned. They have so many options to chose from!
I recently purchased a few pre-order…Very happy with my new dresses
I recently purchased a few pre-order dresses from LaceMade, and I couldn't be happier with my experience. Since they were pre-order items, I was a little worried about the delivery time, but everything went smoothly from start to finish. The customer support team was always kind and responsive whenever I had questions. And the dresses themselves? Even more beautiful than I expected. The quality, details, and craftsmanship are stunning, and they look even better in person than in the photos. It was definitely worth the wait, and I will happily order from LaceMade again.
Missguided advertisment
besides unfulfilled orders this company also likes to misguid users with subtel wording like with the newest "archive bags" which are overpriced mystery bags with returned items. i bought a bag with two items and one with three items hoping to get possible archival styles and clothes no longer availabe on their site. here i will quote what they say on the site. "Each bundle includes randomly selected individual LaceMade items. Items may include tops, bottoms, dresses, coats, and more. You may receive classic bestsellers, archive styles, or items that are no longer available on our website. Please note: Items may have minor imperfections, but they do not affect wear. Please do not purchase if you mind." now to my points of critique 1. they are returned item not new items or older items they couldnt sell. how do i know? well my package never came from their chinese warehouse. it came from their german return warehouse. how do i know that? well i compared the adress of the warehouse with the postal receive location. which were about an hour apart in distance. also lacemade didnt even put their own name as the sender adress but Ralf bauer, why i have no idea. so instead of items from their china warehouse i got return items that didnt fit others or werent liked. they did say on their warehouse as origin of package, that all packages will be sent from the chinese warehouse. 2. as stated above in the package could have been anythin from classic styles to old pieces no longer available, and ranging from tops to whatever they have. since it came from the german warehouse and its not that established here i never had a chance in getting any of the advertised pieces. i was excited getting it individually packed in small boxes which were in one big box but then when i opened it, i had five pieces of disappointment, well i didnt get any of the advertised possibilities. i got only pieces that were launched in 2026. so new items that people didnt want and sent back. so also warning to people if you send stuff back it probably wont make it to china but jsut to the nearest warehouse. anyway back to what i got, in total i got two louis dresses, one bear date long, one gold aria, one amies summer camp (only dress i would call a "classic bestseller) but the other four dresses are 2026 releases and still very available on the website in multiple sizes. 3. the sizing. i purchased bags in the size MEDIUM. how many pieces could i actually zip up exactly two. for all the others i would have needed my rips removed. i am a normal medium never having problems fitting into mediums. when i put the louis dresses above eachother they had a size difference of around 3 centimeters (over an inch) on the waist. the only dress i could zip up without any trouble was the gold aria but it did bunch weirdly around the zipper in the back. and no the dresses werent labeld as different sizes. they were all labled as mediums. and the thing is around my top i cant lose more weight cause my ribs are there too. and yes i already tried sizing up to a large with this company but it was far to big and lose on me so yes i am a medium. also even though they said you can get tops and all, i only got dresses. a bit of variety would have been nice and i believe possible since all the individual boxes were numbered and had labels on them so i believe duplicats and only dresses could have been prevented. 4. i reached out to lm informing them about the disapoinment of the mistery bag just letting them know that i didnt really get what they advertised which they replied to with following mail: "Thank you for your reply Regarding Order #181461, I just checked and the earrings have arrived, but the Firenze Green Dress is indeed out of stock. If you're willing to change to another product, I'd be happy to continue processing for you. Regarding blind bags, they are randomly distributed among various styles of clothing such as tops, half skirts, dresses, etc. We do not support requests for specific items. Please understand." i did not request specific items. i informed them that i didnt get what they marketed. they did tell me that the earrings i mentioned in the previous review are finally at their facility it seems. i still didnt get a shipping notice. and they are once again trying to tell me that the firenze dress is out of stock, yet i know first hand that people already received it and that just a day ago a contact of mine got a shipping notice on their dress. 5. when you tell them about their misleading advertisment and when you bring it up in the discord you get hit with them, well dont be surprised they only said it was a possibility of getting old items. yet you also see how others get different things and no dresses and older styles. lacemade manages to dissapoint me over and over. i am done with this brand and i will share my experieces to warn others.
lacemade.com 回复2026-06-18
Hi Princess✨We apologize for the inconvenience caused.We will do our best to solve the problems you mentioned,thank you!
Problem with return
I returned my order on time and the package was delivered, yet my refund has still not been processed. Instead, I was told my return request had expired. Until this issue is resolved and my refund is issued, I cannot recommend this company. I will update or remove this review once the return process has been completed successfully. Order #184306
lacemade.com 回复2026-06-18
Hi Princess✨It shows a successful refund to your Paypal on June 15,please confirm.We apologize for keeping you waiting.🌷
Princess Wish? More like Princess Nightmare
For Order #161857 purchased Jan 11 2026 and resolved April 7 2026: Apart from their usual designs, I have collected the premium line from this brand, their most expensive dresses, which include Princess Sissi ($499), Falling into the Milky Way ($459), and the more recent, Princess Wish ($399.90). For the first two dresses, I was fortunate to not encounter any problems. The admin who provides one on one service via WhatsApp (Royal Concierge) and Discord, was even so surprisingly accommodating when I have made said purchases. Sadly, this experience seemed limited to me as, being an active member of their Discord back then, I’ve witnessed 3 Princess Sissi customers be made to chase after their premium items. Two of them were given fake tracking numbers and ghosted by customer service and admin, while the third one had hers lost in the mail and ultimately abandoned by the brand. When her post office needed Lacemade to intervene, they simply kept sending her an automated message of the parcel being “in normal transit” despite tracking number showing otherwise. I knew all of this since I, too, had many other order issues, and I openly spoke about them in the Discord server. There was solidarity and empathy in sharing customer experiences especially when customer service refused to reply to our emails. This was way back in early March before they banned after-sales talk or any discussion of order issues from the Discord server. Going back to Princess Wish, I asked the admin about the ETA and was informed that the piece was delayed in its production. I relayed this to my group as all 4 of us purchased Princess Wish to go to an event together. We were all then pleasantly surprised to receive the tracking notification a month after purchase (available Jan 11, shipped Feb 10). The excitement was palpable as other customers posted about their upcoming Princess Wish delivery! Of course, if it seems too good to be true, then it probably isn’t. The first two princesses who received theirs all reported their deep disappointment in this $400 mess. Not only was it made with poor quality fabrics, the lace-trimmed neckline had a sad sagginess to it. With my experience as a seamstress, I knew this piece had undergone clear attempts to fix it. Unfortunately, they did not even bother to steam the creases or even clean up remnant threads, which was just an unacceptable presentation for a premium dress. The rest of my group received theirs and it was the same sad story. When I got mine, I admittedly was in denial that I spent $400 for a dress that not only fit poorly but was falling apart. The satin ribbons were unfinished and barely stitched onto the dress, aside from the fraying lace collar. I wanted to fix it myself, until a ribbon literally popped off with the return tag, and I realized there was no saving it. I shared all this in the Discord community server. It was then that I saw the true colors of the moderators/ambassadors. When talking about order delays and issues, one moderator was quick to describe customers as “wielding our pitchforks” when we should supposedly be “cordial and communicative” with customer service. Another even went as far as to tell me that I am having all these order issues exactly because I have ordered a lot. Here I was thinking my brand loyalty would at least be appreciated, and not used against me. You would think spending at least $10000 and achieving the Eternal Princess tier would afford you more thoughtful and careful service. Sadly, they even accused me of creating a toxic space in the server, for voicing out customer order issues. Needless to say, I was branded a “troublemaker” all because I could not stand customers being left in the dark. Shockingly (or not), the admin herself told me via WhatsApp to stop helping others and just keep sharing outfit pictures. lol All this said and done, I now see how the behavior of moderators and the admin not only shields but also enables the incompetence of customer service. The fact that they eventually banned talks of order issues in the COMMUNITY server should be telling of how they aim to silence customers. They don't want others to compare and collate their experience of unresponsive and neglectful customer (dis)service. Ultimately, I got refunded Princess Wish on April 7 2026. As you already expect, it was 2 months of endless emails, with customer service playing their delaying tactics. Once again, I wish I could upload screenshots.
lacemade.com 回复2026-06-15
Hi Princess✨ Thank you for your feedback. Thank you for submitting this heartfelt review. We acknowledge that our customer service team was not fully developed before, and the service quality was not very good because we had insufficient staff. However, we are now strengthening the management and training of the customer service team, and we will provide better service to our customers. Please feel free to contact us if you have any concerns. With love, Princess Concierge | Lacemade
Emotional Whiplash
Shopping from lacemade is like undergoing constant emotional whiplash. It’s frustrating beyond belief when things go wrong due to abysmal customer service, misleading production times, and falsely advertised merchandise… yet unfortunately, a good handful of their pieces are beautiful. That does not mean you should purchase them from the brand themselves, though. This brand is shamelessly money-hungry, turning a blind eye to quality, even losing the core message of their brand in order to cut costs. They have not produced a legitimate corset dress, one with boning, a corset back, AND a modesty panel (the bare minimum for their older pieces, as a customer since 2021) in months despite these types of dresses being a cornerstone of their brand. Fabric quality has gotten worse, as has construction of garments as a whole. All this to say, the prices have only increased despite the worsening quality. Scandal has not evaded this brand in the slightest, either. The community forum (run through an app called Discord) in which customers are REQUIRED to join in order to redeem the rewards that their spending has earned is run by moderators chosen by the brand who have appeared to belittle, bully, and purposely single-out other members of the forum. Lacemade at a corporate level is 100% complacent to this, as on various occasions members have reached out to LM staff—via different methods of communication—about issues they’ve run into in that forum, only to be promptly ignored or banned. I’m far too old to entertain such ugly behavior, and until I witness change in this brands values and quality, I refuse to purchase directly from them. I look to the second hand market, as I recommend you do as well. P.S. They’ve sent out clothing pieces in trade for 5 star reviews on both trustpilot and judge.me. Do with that what you will.
lacemade.com 回复2026-06-15
Dear Customer, Thank you for taking the time to share your detailed feedback. We take every customer’s voice seriously and have carefully read through the concerns you raised. First and foremost, we sincerely apologize for the frustration and disappointment you have experienced with our brand. The issues you mentioned—such as poor customer service, misleading production times, and products not matching their descriptions—have been noted and escalated to the relevant teams. We will conduct internal reviews and take corrective actions where needed. Regarding your comments on declining product quality, fabric, construction, and the lack of classic corset dress features (such as boning, a corset back, and a modesty panel), we will re-examine our design and production processes. Our goal has always been to offer beautiful, well-constructed pieces, and if recent products have fallen short of that standard, we take responsibility and will work to restore the quality and details you valued in our earlier collections. As for the community management issues you described, we take them very seriously. Our customer community should be a welcoming and respectful space. The behavior you mentioned—moderators belittling or singling out members, and staff ignoring concerns—will be investigated internally. If confirmed, we will make necessary changes to moderation practices and strengthen training and oversight. Regarding your claims about exchanging free products for 5-star reviews and organized negative reviews, we would like to clarify: we never authorize or encourage fake or dishonest reviews. We value all genuine and constructive feedback, whether positive or negative. At the same time, we do not tolerate organized campaigns intended to unfairly harm our brand. We believe in building trust with our customers based on honesty and fairness. We hear your criticism and will continue to improve our products and services. If you are willing to share further details—such as specific order numbers or examples from the community—please reach out to our official customer service channels. We would like the opportunity to address your concerns more directly and earn back your trust. Thank you again for your honesty. Your feedback is essential to our growth. Sincerely, The Lacemade Brand Team
Unreliable
This is just one of many bad experiences with this brand, their customer support and people associated with them. this is a ongoing issue so i am gonna start with this one. it all started over two months ago when i ordered a pair of earrings with another order. everything from that order but those earrings has arrived since then. after asking when the missing item would come i just got the excuse that its a preorder and they will send it with another order. i wrote them again a day ago and they answered me that its a preorder and that basically i am at fault for order a item on pre-order and then expecting it to finally get shipped after two months. the earrings still havent shipped which brings me to the second part of this. originally they said they will send it with the green firenze dress i ordered 32 days ago. yesterday is asked once again when my green firenze would be shipped cause the 15-30 days pre order are over now. i got told again that it will take longer and that 15 to 20 days is just an estimation. i told them well its past the estimation so i will expect it to be sent soon with the earrings and that my patience is ending. they once again told me its my own fault for orderin a pre-order item and expectin it to be shipped within the timeframe- what makes the matter worse is that through discord i have evidence of people receiving not only the earrings but also the dress, after lacemade told me in multiple emails that its not yet made and still in pre-oder status. only after sending them those pictures as evidence they offered me a 10 dollar compensation which they denied repeadetly as i was asking for atleast a compensation after they repeatedly told me to have more patience. 10 dollars are worth nothing for their incompetence. and if they try denying it they can be happy that you cannot post pictures here, cause i have evidence of everyhing and worse
lacemade.com 回复2026-06-15
Hi Princess✨ Thank you for your feedback. Thank you for submitting this heartfelt review. We acknowledge that our customer service team was not fully developed before, and the service quality was not very good because we had insufficient staff. However, we are now strengthening the management and training of the customer service team, and we will provide better service to our customers. Please feel free to contact us if you have any concerns. With love, Princess Concierge | Lacemade
I am convinced
I wasn't sure about the company because of the negative reviews, so I made a small order first. The items arrived within two weeks, and everything went perfectly. I joined the Discord Server because I wanted to see what other people had to say about the quality. I saw an invitation to be interviewed about the server. The conversation was great, the moderator (they call them ambassadors) was extremely sweet, and we talked for maybe an hour. The mods are all very helpful and kind. I have come to find out that they are all volunteers who take care of the server and community for the brand by doing administrative work, moderating, and organizing events with prizes (website points, items, discounts, gift cards etc). The community feels super nice and positive, and people are having fun there. Of course, there are some troublemakers, but the moderators do a good job with keeping the space cozy. The rules are straightforward and simple, easy to follow. I recommend joining.
Beware of the Blind Bags, now rebranded as Archived Bags Part 1 of 4
UPDATE June 15 2026: Lacemade has been so used to receiving reviews of unresolved orders that they automatically assumed I am writing this one because I still have not received mine. I’ve made clear in this post that this is AFTER THE FACT. The issue has been resolved, and I even added the date. But that does not mean I cannot discuss in full detail the difficulty I had in dealing with them. If anything, reviews should not be edited to their favor just because they finally got scared of a Trustpilot review and now have scurried to fix the issue after months of radio silence and neglect. For Order #164612 purchased Jan 21 2026 and resolved Mar 31 2026: PART 1 of 4 I am writing in detail as not only was I a loyal shopper of this brand, but I was also an active member of their Discord community server. This review should therefore provide my holistic experience with this company. Now that the Mystery Blind Bags, rebranded as The Archive Sale Bundle, have been brought back, it is time to share the nightmare I had to go through in supporting this product. Maybe then you would understand the type of company and staff you are dealing with, and maybe that would inform your purchase for the better. Sept 2025: I purchased my very first blind bags. It was the best way to grow my collection as I only had a few Lacemade pieces back then. Each time they brought them back, I would purchase AT LEAST 10 of them, with my biggest purchase ever totaling 47 blind bags in Jan 2026. Needless to say, I reached the highest tier for this brand, Eternal Princess, in the span of 3 months all because I enjoyed opening the blind bags! Since it was the Discord admin that promoted the product within the server (before mass emails were sent), they knew of my big purchases and have always warned me about the possibility of duplicates. I did not mind since I gifted, traded, and sold the extras anyway. Moreover, the product description also mentioned minimal damage that does NOT affect wear. Jan 2026: A batch of my order arrived promptly. However I received two damaged pieces — actual holes in a dress, specifically for their Sweet Dreams Awakening Nightgown. The shirring and one of the side seams were ripped apart/open. There was also Amie’s Summercamp Corset Dress, which arrived unfinished. The corset part did not have the grommets/holes to thread through and lace up the corset. The ties for the straps were also cut off. Aside from the damaged pieces, I received at least 8 items ranging from M to 0XL when I only ordered XS or S. Some of the bags that the pieces came in were also mislabeled, so I had to individually check the size tag. Lacemade is lucky that Trustpilot does not allow photo uploads as you would be shocked that they allowed such items to be shipped out at all! Speaking of photos, I promptly emailed customer service about the order. At that time, each blind bag contained 3 pieces and was sold at a discounted price of $49.99. I had 10 items, meaning 3 blind bags, that needed to either be refunded or replaced. They replied with an offer of $10 for me to keep the said items. Imagine being offered $10 for an order worth $150. It took a lot of back and forth via emails and openly sharing about this experience in the brand’s Discord server that I was given a better resolution. I was talking, updating, and coordinating with other customers who had the same horrendous experience. Some of us were offered replacements, while others the $10. Needless to say, it was interesting how they gave us different solutions. When I mentioned the former to customer service, they finally agreed to send me 10 items as replacement instead of the whopping $10 refund. Now for the nightmare schedule: Feb 9: I was told to submit a return request for the “8 incorrect items”, then I would get the 10 replacements. Feb 11: I received a rejection notice for said request so I asked them how to proceed in returning the incorrect sized ones. Feb 13: They replied that I do not need to return the damaged items. Feb 15: I told them I was returning the incorrect sized ones, NOT damaged items, and asked them how I would do that when they rejected my initial return request. Feb 19: They replied with the same thing, that I do not need to return the damaged items WITHOUT informing me how to return the incorrect sized ones that they wanted back. On that same day I just sent them a screenshot of their email to me, and I submitted another return request. Feb 26: The return request was finally approved. I thought it would all be over but it took another month of emailing, and of course, things did get worse. Please wait and check for PART 2 of 4 as I can only review every 24 hours.
lacemade.com 回复2026-06-12
Hi Princess✨ Thank you for your feedback, so sorry for the inconvenience. We have checked the backend and found that we had already reissued 10 items to you previously. In total, we reissued 3 packages, one of which you said you did not receive, so we reissued another one to you. Please provide an honest review. Thank you.Please feel free to contact us if you have any concerns. Have a great day. With love, Princess Concierge | Lacemade
warning warning
warning warning the most horrible experience I have had in buying an item ever. I would've rated them zero if there was an option. first, I added an item to my basket and was considering my options for payment that all of a sudden, without even my consent, the order was placed through the shopify connected account. to my consternation, I tried to cancel the order but there was no cancelling option. I emailed them immediately, I used the chatbot in their website and requested a cancellation. I received an email the day after that sorry Princess!! the order has been shipped. after 10 days I received it, and I have been through the most gruesome experience returning the item. Not only do they not support shipping and postage fees, there is NO posting address included in their approval email. I just cant beleive this.
lacemade.com 回复2026-06-12
Hi Princess✨ Thank you for your feedback, so sorry for the inconvenience. We have sent email to you, please check that. Thank you. Please feel free to contact us if you have any concerns. Have a great day. With love, Princess Concierge | Lacemade
It seems I have a problem & im not alone in this...
Where do I start when a company at its core is so corrupt it seems to be modeled after its communist Chinese gov? I could go on and on about the quality decline, price increase, how they've seemingly forgotten the original goals & path of their company & clothes. But digging deeper, it's about laziness, ignorance, & their inability to listen to customer complaints. • I'll start with trustpilot reviews - at one point, they were a two star company. Lack of communication, lack of care, lack of customer service all together. Many customers experienced the same treatment but some would rather ignore it for rewards. Once LM realized, they began going completely against policy & incentivizing reviews to not only increase false positives, but to get people on their side by offering exclusive benefits. Some fell for the bribe, others called them out. • In response, LM only apologized by saying "we now see how it looks but it's not our intention" Whether or not it's ignorance, LM should take down the reviews which were incentivized. Yet they've made no effort to set things right. • According to reviews, if LM does not want to set things right with customers, they follow a strict code: apologize, make promises, break promises, ignore. Wash, rinse, repeat until the customer simply gives up. • This is not to say every time you have a problem, they will not fix it. Instead, rather, they apologize for the problem, but don't rush to solve it. They'll make promises, but instead of fulfilling, they'll make YOU reach out. Then the story changes. That promise takes days if not weeks of you reminding them until it's fulfilled. Then, if they don't want to actually solve or fix it, they'll resort to the final part of their plan. Simply ignore your every effort to reach out. Its easy when youre an online business whose only method of contact is email or for some strange reason... discord. • LMs ultimate goal is to create a cult - sorry, a community. One of likeminded individuals where youre only allowed to speak praise. Free thought and speech is strictly prohibited. Not just thru words but thru actual rules which they remind you to check consistently because they're always adding to the list. • If you have a critique, you are not allowed to share with the community. You can however speak in private with one of their moderators who will ensure that review never sees the light of day. If anyone attempts to speak of it in the community they are immediately shut down. Do it twice, and you're blocked from communicating for an entire week. Three strikes and you will be banned from the server entirely. But I will remind you, this is a Chinese company under communist law. Perhaps they're only mimicking what they know. • By giving a select few moderators long term power, this company is able to control its customers. But don't worry, if you behave within the community, LM will give you special rewards & benefits. You might even be selected to become a moderator yourself! Rewarding positive behavior is a great way of keeping cult members docile & respectful while ignoring your own flaws and refusal to communicate with customers with issues. • Discord moderators have been accused of poor & questionable behavior when communicating with customers. Strangely enough, it has been going on for years. You'd only know if you questioned the integrity of the company. Despite their efforts to make a tight knit cult, there has been so much uproar about LM & their moderators behind the scenes, it almost feels like the novel 1984. To make matters worse, these moderators were once elected like in a democracy. However, since they were called out, LM has resorted to a dictatorship. Those in charge are no longer elected by popular vote for a short term, but are now selected by LM themself with no end to their power in sight. If thats not a company red flag, I dont know what is! • This review is to notify & alert future or current customers. This is not a post of opinion. It's simply a compilation of facts I've gathered from company reviews from Reddit, from Discord, from TrustPilot, and from interacting with the company itself.
lacemade.com 回复2026-06-12
Hi Princess✨ Thank you for your feedback. Sorry to hear that. Our customer service team is undergoing intensive training. Please trust that we will provide better service. Thank you. Please feel free to contact us if you have any concerns. Have a great day. With love, Princess Concierge | Lacemade
Hello!
Hello! I am really happy for dress. Finally I got it. For buyers I would recommend not take preorder if you can't wait long and buy one size bigger than in usual shop. I am really happy for dress and I ll buy more in future.
As a fellow princess myself i have been…
As a fellow princess myself i have been so excited for a dress but i need information regarding a dress especially to ask if will come in time I’ve contacted them a number of times and received nothing I’m very disappointed I wanted to know about the Cheryl lady corset dress if it would come on time and if I could get express shipping. Could someone please contact me
lacemade.com 回复2026-06-09
Hi Princess✨ Thank you for contacting us. We have checked for you, the dress is in stock, and will ship out in 1-2 days. Please feel free to contact us if you have any concerns. Have a great day. With love, Princess Concierge | Lacemade
WARNING!
Order #187652 WARNING: Think twice before ordering from LaceMade. I was a returning customer as I have ordered from them before and even left them a positive review. Unfortunately, I completely regret that now. A promotional gift was included in my cart, included in my order confirmation, and then removed after I had already paid. When I contacted customer service with screenshots proving this, I received a generic response blaming the system. No real solution was offered. What made the situation even worse was that I then immediately decided I wanted to remove a few items from my order before it was shipped. I emailed them around four separate emails and every single one was ignored. Instead, they simply shipped the order anyway. What upsets me most is how loyal customers are treated when something goes wrong. The moment there is an issue, customer service seems to disappear completely. They were quick to take my money, but not willing to answer basic emails or help resolve a problem. The customer service is honestly one of the worst I have experienced from an online store. Being ignored repeatedly while trying to resolve a problem is incredibly frustrating and disrespectful. So, I genuinely feel misled and disappointed. This experience has completely changed my opinion of the company. If you order from LaceMade, be aware that promotions shown during checkout may disappear afterwards and that getting help from customer service can be extremely difficult. I will not be ordering from them again. Update 10.06.2026 Lacemade wrote a comment on Trustpilot that they were gonna contact me to find a solution. They lied about that, as I’ve never received any updates. It’s been a week!
lacemade.com 回复2026-06-04
Hi Princess✨ Thank you for your feedback, sorry for the delay. We will check for you. And we will updated it for you via email. Sorry for the inconvenience. Please feel free to contact us if you have any concerns. Have a great day. With love, Princess Concierge | Lacemade