Great Customer Service & Competitive Prices
This was my first purchase from Headphones.com. My research and purchase experience with them was very positive. My initial contact was with Sam, to consider an Open Box Burson Soloist 3X Performance amp. Sam was patient, responsive and thorough in educating me on the Soloist and attentive throughout out the procurement process. The Soloist was shipped to my home via UPS. The communication and status was excellent throughout the shipping and delivery process. Packing, shipping and delivery took about a week from California. I picked the Soloist up from my local UPS store and immediately unpacked it to begin checking it out. Unfortunately, the Soloist had an inoperable right channel upon delivery. When I discovered the right channel issue, I engaged Alan since Sam was on vacation. Alan stepped up, walked me through various diagnostic procedures to verify the right channel was inoperable. He then offered a replacement for the Soloist and immediately issued an RMA label after describing the return process. Since the replacement was so an open box unit, I asked Alan to ensure the replacement Soloist was fully operational before shipping it to me. He committed to having the replacement sent from the warehouse to him, so he could test and verify its operation before shipping it to me. I greatly appreciated that. Upon receiving the replacement open box Soloist, it was fully operational and in excellent condition. I also solicited advice from Alan on the benefits of a pairing a DAC with the Soloist, and requested a recommendation. Alan offered a Topping E70 Open Box, but after some research, I decided to go with an open box Topping D70 Pro Sabre DAC. I can’t wait to try it out. The D70 research reflects excellent performance with the Soloist. Kudos to both Sam and Alan for representing Headphones.com so well. I also appreciate the customer service followup from Andrew Lissimore, the CEO of Headphones.com. I won't hesitate in purchasing from Headphones.com in the future.