SpotHero Cost Us Time, Money, and a Special Evening
We booked a spot on 219/225 E Lower N Water St in Chicago. Finding the parking garage was frustrating. We spent over 30 minutes driving around trying to locate it. The videos provided were of no help, and the GPS directions repeatedly took us to the wrong location. As our restaurant reservation time approached, we quickly booked another spot on 516 N Rush, thinking that SpotHero would refund us money for the spot we were unable to use. Unfortunately, we received virtually no assistance and ultimately ended up paying for two parking spots, even though we could only use one. To make matters worse, the parking spot on Rush Street that we booked through SpotHero cost exactly the same as the regular parking rate, so not only did we not save any money—we actually ended up paying twice. As a result, we arrived late for our dinner reservation, inconveniencing not only ourselves but also the restaurant staff, who were kind enough to wait for us. Customer service was equally disappointing. Instead of providing meaningful assistance, representatives responded slowly with long, generic messages that failed to address the actual problem. The entire experience felt like a waste of time. Overall, SpotHero turned what was supposed to be an enjoyable evening into an unnecessarily stressful and unpleasant experience. I would not recommend using this service based on our experience.