This place doesn’t even deserve a 1…
This place doesn’t even deserve a 1 star. My mum dropped off her miniature schnauzer for a 2 hour appointment with a specific girl in the Dunfermline branch. The girls she spoke to on taking Millie in was given clear instructions on what the outcome wanted was and all was completely ignored. On returning to collect Millie after the 2 hours a pair of clippers had been taken all over her taking all her hair off with her long hair on her legs, chest, stomach and beard all cut off, all left was her eyebrows. When my mum expressed she was not happy with how they had cut Millie’s hair she was returned with nothing but abuse and 4 grown woman was standing shouting at her. When my mum was bent down to Millie one of them actually called her a “f****** b****” and told to “f*** off” by a member of staff. She was told if she wanted a professional 6 hour cut then she should take her dog elsewhere. On upon asking for a manager for the way the staff was treating her she was told the manager left at 4pm and they demanded £70 to be paid. One of the girls actually looked her up and down and said “look at the state of you, your a grown a** woman” sniggering while it being said. She asked for names as they had no name badges on so she could file a complaint and was told no. Also before and after going into this groomers Millie was shaking so much and since being home has not been herself since which is out of the ordinary. After leaving the Dunfermline branch she went straight to Kirkcaldy to speak to someone there and was met with the complete opposite experience. They couldn’t be any nicer and helped with filing a complaint and was actually told that company policy she should have been called to ask about shaving Millie which she was not. Going forward will not be back, currently waiting to hear back about the complaint from higher up. I would completely avoid this groomers.