AWFUL, AWFUL, AWFUL... PLEASE READ
I wrote a review about these awful people a little while ago. Let me give any new readers a thumbnail sketch....,. Last December I bought a lovely watch directly from Huawei, and it came with an offer of a free gift of a mini speaker. In my opinion.... RIP OFF No.1 You do not get the free gift with the purchase, you have to apply 14 days after purchase. Now you are outside distance selling regulations, so you cannot return the watch. RIP OFF No.2 You then have to wait a further 7 days to apply for the free gift, and by now, you have no chance of getting it. I spent approximately 14 hours on the phone to theses awful, awful people, asking to speak to a manager. Every time I was told that a manager was not available and my complaint would be investigated. Eventually in frustration after several weeks I issued summons in the Small Claims Court for breach of contract, and reported Huawei to Trading Standards. Then I noticed if I phoned my call was immediately terminated. If I withheld me number, I could get through. Each time I asked to speak to a manager to avoid legal action I was cut off. It transpired that staff were instructed not to communicate with me. Instead of receiving a call from a manager, I RECEIVED A CALL FROM ONE OF THEIR SOLICITORS. Allow me state for the record that this man was very polite, friendly and amicable, but it must show the depth this awful company will stoop to, when you are prohibited from speaking to a manager, and all callbacks ignored, but a solicitor from their legal department is the first point of contact. SHAMEFUL CUSTOMER SERVICE. Again, lovely though the solicitor was, I am of the opinion that this tactic was used to intimidate me and probably most people would give in immediately. Again in my opinion BULLYBOY TACTICS! Anyway, and agreement was drawn up and when it arrived, I found that they had inserted a gagging clause, which I rejected and refused to sign. So, in summary, do yourself a favour, and stay very, very clear of this company.