Merchants Beware - AfterShip Protection is not ready for production
Since starting to use AfterShip Protection across several brands, that generate multi-million annual revenue, we have had nothing but problems. Customers frequently get stuck when attempting to submit a claim and cannot get support from AfterShip, who direct them to us, and we are unable to do anything with the platform. AfterShip’s model is to deduct any refunds from the monthly premium total, however if your refunds exceed the monthly total the only payment option is PayPal, who are notorious for disabling customer accounts or freezing funds. We have now been fighting with AfterShip for over 2 months to receive the several thousand dollars they owe us for a customer claim, and AfterShip’s only option is a wire transfer that they charge $45 each time, and so far have failed twice to successfully send to our bank account. We are removing them, in favor of Route, and strongly suggest that others avoid them at all costs. Their tracking system is basic at best, and cheaper, and more reliable options, exist. One example of how basic their system is - if an order ships in multiple parts, and one part is delivered before a subsequent part is shipped, AfterShip considers the order closed and will not notify the customer of any subsequent shipments.