Deceitful
I have been a PetPlus member for 3.5 years now, and I just cannot justify continuing to give them my money with their deceitful ways. I went to purchase my yearly flea/tick and heartworm medications from PetCareRx. It says at checkout that the cost for the 3 items was $325.46 with a discount of $117.98 because of the PetPlus benefit which takes the total to $207.48. Seconds after purchasing, I received a confirmation email that I was charged $319.95. I reached out to the customer service and provided a screenshot of the checkout screen. They informed me that the cost was actually $522 and that the total listed was actually the total amount saved, not the total amount charged. Huh? How can a company not put the total amount being charged on the checkout page. This isn't the first time something like this has happened and when I provide proof, they have some really odd explanation that makes no sense. I find their price breakdowns to be very deceitful and their customer service very poor. They also don't even have several of the products that I use (and have requested to be put in stock), so there's really no point in continuing my business with this company. Think again before considering the membership because the prices they list are apparently not what you actually end up paying.