Stay Away !!!
EDIT: like every time they reply nothing happen, 11 days after the reply from PVY i have no contacts from them and nothing is changed, the bike is bad and the customer service is the wors ever so please guys no not buy pvy bikes! Poor quality bikes!!! Worst ever!!!! After 700 km in 1 month, the rear axle broke during a tire change caused by a puncture. Customer service immediately blamed me (I've changed at least thirty tires in my life and never had a problem). They're ridiculous!!! They kept me with the bike for 10 days, completely broken, impossible to use, taking photos to send them, and in the meantime, they gave me random solutions to "fix" it... they made me reverse the order of the washers, put this one on the outside, this one on the inside, then rotate it, then reverse... and in the end, they probably made me wreck everything by listening to their "advice." After 10 days, they told me to have it fixed by a mechanic and that they would cover the costs. Once that was done and the cost was communicated, they immediately told me to go to hell, telling me I was to blame for the damage... so adding insult to injury. Next time I get a flat tire, I'll change my bike, hahaha. As for the quality of the bikes, I have a PVY, an Engwe, and an e-bike I bought for €500 at a local Chinese store. I'll just say that the Engwe is ten notches better, and even the cheap one from the Chinese shop down the street has a more solid frame than the PVY. Add to that a saddle that constantly drops and is incredibly uncomfortable, useless suspension since the rear shock is rock hard and the fork doesn't even spring back—it's so low quality, frame geometry that I'd call comical, an on-board computer that's useless on a sunny day, and last but not least, fantastic customer service that makes fun of you! NEVER AGAIN!!!!!