Item not received, dreadful customer service
Dreadful service! Ordered an expensive item 2 weeks ago, no delivery attempt has been made, one parcel seems to have gotten lost and the other apparently was put as returned to sender even though they can’t explain why! Been chasing up for days with no reply, doesn’t look like I will be getting the parcels or the £850 refund! So so disappointed as it is a present for my partner and I feel I have been scammed!!! UPDATE- I did eventually get a refund! Blame was pushed onto DPD so I think they need to look into a new courier!