nonexistent customer service
As for the tools, I understand they are more of a DIY type, and I am a contractor. I expect the quality to be lower. I gave 1 star because their customer service is nonexistent. I spent over $1000 on a robot lawnmower, and troubleshooting it is maddening. Many of the issues could be easily solved, but no one is listening to or interacting with me. I don’t know how to move forward besides leaving bad reviews and hoping someone will reach out and pay attention. I’d also like to point out that it is the most backward way in the world to have customer service. do nothing until it might affect your bottom line. Disgusting.