Good products and good customer experience
I bought three bags from Songmont for my wife's birthday. All three were of extremely high quality. There were only two issues, and Songmont solved them both. Problem one was that one of the nice white boxes a bag came in was smushed on a corner due to the shipper. I contacted Songmont about this and they sent out a brand new box at no charge, even though the damage wasn't their fault. Problem two was that my wife decided she wanted one of the bags to be a different model. Even though I wanted to do the return long after the return window expired, the company worked with me to get her the bag she wanted, and they paid a prompt refund for the difference in price. Overall a very positive experience!