Was a long time customer with Brinks…
Was a long time customer with Brinks and had to cancel since I was moving and did not need to bring the system with me. The cancelation process is purposely complicated and involves additional charges. Got a bill for extra charges and was told it was an error and I should be credited the expense, it never happened. Spoke with Amanda with the executive response team who had some of the worst customer service skills. Even after listening to the recording she refused to credit my account and threatened to send it to collections. Be prepared to be nickel-and-dimed to death by Brinks. Terrible customer service, will make sure to continue steering people away from this place.