TRUE DISASTER..FOOT DOCTOR NEEDED after…
After experiencing a problem after receiving my order and wearing the shoes for less than 2 hours I immediately contacted Giuseppe Zanotti customer service where indicated on the website addressing the problem 5 days ago and to date Friday June 29th, I have not heard anything not even an auto reply acknowledging the email was received and that was last Thursday when I initially sent it thru email June 18, 2026 and that is poor customer service especially with the result which I tried my best to be exact ...Furthermore on Tuesday June 23rd, I was indirectly forced to see a professional foot doctor due to the two big blisters which resulted in a minor infection (see report from the professional attached)...So I have incurred an additional 325.00 fee awaiting to see what my medical insurance compay will compensate and to add I have to do a follow up due to the minor infection. Not only a financial cost but my time is worth something as well and not to even a follow up email is POOR IF NOT TOTALY UNACCEPTABLE CUSTOMER SERVICE. I do not expect n or did I ask for any financial compensation..my initial email was to state the facts as to the design of this particular shoe and to request the exception to your return policy and return these shoes back and purchase a different item but it appears both my email and any requests are being pushed aside at this point in tim,e. I do hope this communication catches someones eye and a serious follow up happens sooner than later..Appreciated response awaits Lynn Paley