I am very disappointed with the level…
I am very disappointed with the level of support I have received regarding the issue with my YOSE Power battery. Unfortunately, I found your responses slow and, in my experience, the support provided was inadequate and unhelpful. As I did not receive a satisfactory solution, I had to investigate the issue myself. I searched YouTube and found a video showing how to replace the fuse on the exact battery model that I have. I then purchased the appropriate blade fuse from my local Halfords store and replaced the fuse myself. I am pleased to confirm that the battery is now working normally and charging again. While I am glad that I was able to resolve the problem, I am disappointed that I had to find the solution myself despite the product being covered by the 18-month warranty stated by YOSE Power. I would appreciate it if you could take my feedback seriously and review the level of customer support being provided to customers with products still within their warranty period. Customers should not have to rely on YouTube and troubleshoot warranty issues themselves when seeking assistance from the manufacturer.