Battery issues - Labels scam
I bought a Wowgo 3, 5 months ago. I was very happy until a month ago, the board suddenly stopped working. I was always very careful with my board, only using it in dry conditions, on excellent road... As the warranty is about 6 months, I contacted the aftersale service (the person in charge was Lin). They asked me to take videos of the board, the battery and the ESC. They quickly answered saying that the label turned pink, almost red, so that the board is not under warranty anymore. I was very surprised because I've never used it on wet condition. So I am pretty sure that the labels turn easily pink/red in normal condition so they don't have to replace the pieces for free. This is almost a scam. I am extremely disappointed, because it is clearly a default that should have been taken under warranty. They didn't even offered me a consequent discount to buy another battery. So I have to buy another battery (more than 200$, half the price of the board) after only 4 months of use. You must be ready to replace all the pieces by yourself if something happens even before 6 months. Edit 28/05/2021 : After I reviewed the company, they quickly contacted me to offered me 80% discount on the battery if I change my comment... When I said that I would change my comment, they change their mind by saying that it's finally 20% and that there was a misunderstanding. By the way, you can see new reviews after mine saying that "wowgo is honoring its warranty" or that "the customer service is amazing" or "they sent me another battery"... What a coincidence!