Lousy warranty policy
Novo2: Was OK for a while, then the battery stopped charging. You have to jump through a dozen hoops to get service and if you tossed your purchase receipt you're SOL. Website says this:Before you submit warranty claim, you need prepare below materials: a. A picture of receipt or purchase proof b. A picture of anti-fake label c. A video or picture to show the problem of vape Upload a video of me vaping? Bull. Can you tell from the wording this product ain't made in the 'ole USA? Convenient size and no switches/buttons to accidentally turn on, but if you won't make it easy for customers to return a defective product, then you're product gets one star only. BTW, the retail store said they can't take it back - must contact Smok.