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Sean

美国

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Store Anycubic

Do not buy the Kobra S1/poor support

I have the Kobra S1. After about a week it failed mid-print. Anycubic support was very slow to send me a replacement part and when they finally did send it, it did NOT fix the problem. They are now refusing to return or to replace the printer. I’ve already asked to purchase a replacement print head, so I can minimize downtime. They told me that they don’t sell replacement print heads for this unit, which is weird because they do for other printers. They told me about a couple components that they do sell that I could buy, but they told me that the rest of the components within the print head are not easily broken, which suggests that the extruder and hot end are easily broken. They tried replacing the extruder. It was not the problem. The hot end is working fine. So, it seems like something else in the print head is actually the problem and for some reason, they will not allow me to purchase it. In the end, this was a bad experience and if I could do this over, I absolutely would not get the Kobra S1 and I probably wouldn’t buy anything from Anycubic.

2025-09-05