catastrophe
On 6/14/25, I ordered groceries online. 1/3 of the items I ordered were out of stock, but it’s marked available on the App. I requested delivery time frame of 1 pm to 5 pm. Around 5:15 pm, I received a text that they’re running late and could not deliver within the time frame requested. I immediately called the customer department to cancel as I’m leaving my house at around 5:30 pm. The customer rep tells me not to worry as the order will be canceled. At around 8:45 pm. I received a text saying my order is on the way with a delivery time estimate of 8:50 pm ??!! Unbelievable. I immediately called Customer Dept and was told, “Oh, because we cannot get a hold of the store to cancel”. Seriously? whose problem was that! Such incompetence. So I double checked and was told that I should get my refund within 5-7 business day. The days passed and I called again and was told that the previous customer rep did not process the refund correctly! Seriously? Now I have to wait another 5-7 days for my refund. This is not right! Because, if you place an order, within less than a minute monies are taken out of your bank account, but refund takes 5-7 business dayd (that is if they do it properly!). so frustrating.