Disappointment by Andersen
The main positive of working with Renewal by Andersen was the quality of their installation crews. Unfortunately, because of severe logistical issues, we had the opportunity to meet far more of them than we ever should have. We were initially told our job would be completed in one visit lasting perhaps two days. Instead, it took four visits over five days, dragged out over almost three months. Our experience included: A single window randomly showing up for installation when we expected the entire order to be delivered. The trim, which we had discussed extensively beforehand, being installed incorrectly. It had to be remade and refitted by a master craftsman (who was wonderful, but understandably bemused as to why he was even needed). A window arriving in the wrong size—despite multiple preliminary measurement visits—and having to be remade. The remade window arriving several weeks later, still the incorrect size. To top it all off, Andersen decided this window was a perfect opportunity to train a new (and very nice) apprentice on how to install windows, resulting in a 1-2 hour job becoming a 5-6 hour job. Did the team have any knowledge of the issues on our installation so far? Of course not. Being fully charged for the job months before it was actually completed, despite explicit assurances that we would not be. Having to repeatedly chase our “dedicated” customer service team just to schedule the final permit inspection so the job could be officially closed out. The installers themselves were genuinely great—highly skilled, extremely careful in our home, and meticulous about minimizing dust. However, the customer service and project coordination were incredibly underwhelming, especially given the premium price Andersen charges. We concluded we would have been better off hiring a local company, and sadly came away feeling we received very poor value for money