Inexperienced people behind the service phone.
The technical service did a great job in replacing the phone battery. The problem comes when they send you the phone and when you call 0123361XXXXXX, the phone number to check the status of the repair, you only receive an email with the following information. Dear *** ***, We are pleased to announce that your order has been successfully delivered. Thank you for shopping with us Sincerely, Your HUAWEI team They do not send you any tracking number for your order, in this case the shipment of your mobile phone from the technical service. When you call on the phone, some people are not very professional, sometimes they ask for information that you don't have, sometimes you give them your details, order number, service code number or request number and they can't find anything related to your phone. In my case they used the DPD currier for the shipment to them and the return from them to me. In the process to them everything went very well and very fast, at the time of the order for battery replacement and completion of the purchase, you will receive an email with a document called (Return Your Parcel), but this does not happen when they send it back to you.