Haven't received my order and Nihao won't issue a refund
I placed a large order on August 11th and for two weeks now, their website has stated that my order has been shipped. However, FedEx has yet to receive the package from Nihao. And when I tried to call them, no one answered and their message stated that the voicemail was full. I tried live chat, which apparently doesn't work on their site and WhatsApp. Cannot get ahold of this company AT ALL. No items. No way to get ahold of them. And yet they had no problem taking my money. ** Update: A customer service rep FINALLY answered my message on WhatsApp after they saw this review. They are offering me a partial refund if I agree to take this review down. A partial refund for an order I STILL have not received. I have opened a dispute on their site. Which is a complete joke. They are refusing to refund my money, telling me that my order has been at a customs facility for three weeks now, No order. No money. And no help at all from "customer service." Last Update: They are claiming my package was deliverered, which it was not. They are asking that my bank dispute be reversed and are offing a 50% refund on the SHIPPING. I spent over $200 and they want me to cancel my bank disupute to get $30 back on shipping. DO NOT BUY FROM THIS COMPANY!