A variety of federal deceptive trade practices violations
Ordered a Cool Boss for $1495 with free shipping. A week went by and then some random person from Bend pak starts emailing me that there is a $55 shipping surcharge. I can't call her she must call me. I asked if they could just charge the card on file and the reply was that they don't keep cards on file. Bunch of phone tag and just general strangeness. Finally I just said to them either ship the item or refund my money. It took two weeks for them to refund the card. The company appears to be run by amateurs. You are going to violate a variety of federal (and no doubt state) statutes over $55? How about increase the price and let people know what they are expected to pay. and leave it at that?