Good customer service matters when things go wrong
It's when things go wrong when you find out about good customer service. My order got lost somewhere in the last mile and I didn't receive my package. The local carrier's tracking information was confusing and contradicting. After contacting ITEAD customer service, they actively kept track of potential progress in the delivery status and kept me informed on that status. When they eventually concluded the package was not going to be delivered, a replacement was sent, which arrived swiftly. For keeping the initiative after my initial message, for spending the effort to keep me informed and for bringing this situation to a positive end, ITEAD gets my full marks.