Customer support stopped responding
My package was shipped by Shipito in February but has never been delivered. I contacted Shipito Support on May 7 and asked them to investigate what happened to my package. They responded promptly, requested a copy of my invoice, and informed me that they would investigate the case. I provided all the requested information. Since then, I have simply been waiting for an update. If the package cannot be located, I asked them to let me know and resolve the case accordingly. Unfortunately, since June 9, all communication has stopped. I have sent three follow-up messages, and none of them has received a response. I understand that investigations can take time, and I don't expect an immediate resolution. However, I do expect basic communication. Even a brief update confirming that my case is still being investigated would have been appreciated. Being completely ignored for weeks is unacceptable. The lack of communication has become more frustrating than the missing package itself.