Please don't waste your money on True…
Please don't waste your money on True Harness I placed my order on 6/5/21 it has shipping will be 2 to 4 days in another area of their site it has 7 to 10 days because of Covid. I sent a message on 6/9/21 asking if it has shipped I than sent another message on 6/14/21 has my stuff shipped yet. asked again on 6/17/21 what is going on with my order. They finally sent me my shipping info on 6/17/21 it's on its way. On 6/22/21 now 5 days that it had been shipped no update from DHL so I called Sam at DHL said the company does this all the time makes a shipping label but never sends it to them as of today 6/24/21 per DHL they do not have the package from True Harness? I called my bank filing a formal complaint. My bank asked me if I knew if the company has gone bankrupt????? WOW that was an eyeopener. I went online found the address it's an apartment complex in Los Angeles the address that is on the BBB site again WHAT how does the BBB not know about this company they said True Harness I say Scam Harness. Katie Williams from the customer support said they will refund me when I get the harness and send it back. They have lied about everything. I'm not sure they would admit they received it back. So breakdown order 6/5/21. 6/17/21 per Katie on it's way per DHL never received received package they have the tracking number on 6/17/21 but no packed sent to DHL. 6/24/21 per DHL they still don't have it. Per Katie 6/21/21 I need to give it the 7 to 14 days from shipping date. 6/17/21 or the day DHL gets it if they ever do. I'm going with 6/17/21 so my order should be to me no later then 7/1/21 great I will be away by then out of town. Went out today to get my fur baby a harness. My bank will get involved after 7/1/21 they said we need to wait the 7 to 14 days from the shipping date. I'm sure it will not be here by 7/1/21 but I will get my money back from my bank so all good. Thanks for letting me vent Randi