Disappointed
I have bought several HD wigs from Premier and so far the lace on all of them melts better than any others I have tried including the new "clear lace". Their prices are good and the hair is always on point. I have referred people to them. I always order color #4 reddish med brown. I used to buy from Wow Ebony whose wigs and lace are just as good and a little bit cheaper but they don't offer the wigs in the #4 shade. The color always has been nice for each wig I have purchased from Premier. They just lift the color a couple of shades which I can do but I don't have time. The last wig I got from them was a little darker than usual without the reddish highlights but I made it work. This time though the color is way way off. It is very light red, almost strawberry blond. It won't work for me at all so I contacted them and they gave me $10 refund. It will take me a few hours to color and condition plus the time to go out and get hair color which costs me more $$.. I think $10 is not enough of a discount to make up for the time, the product to buy and inconvenience especially when they see that I have been a loyal customer for a long time so I am disappointed. That is the only reason I gave 3 stars. Next time I will save the money and just order natural color and color it myself like I used to or buy from the other vendor. Honestly, I am surprised they let this wig out the door. Do they not have anyone doing a double check on the order to make sure the color is right? I would still stick with them if they gave me a better compensation but $10 shows me that they do not appreciate my business.