10 Months, No Result — Locked Out of Action
Claim submitted: July 29, 2024. Airline refused: August 25, 2024. Since then — no visible progress. I contacted Compensair support in December 2024. They told me it usually takes up to 6 months for legal review. They also made it clear I can’t withdraw my case or involve anyone else — citing: – Clause 2.5: no termination after 7 days – Clause 2.7: no third parties allowed – Clause 2.10: full exclusive rights remain with them – Clause 2.11: only they decide if the case is futile Now, it’s late May 2025. Nothing has changed. When I reached out again, instead of providing any update, they asked whether the flight was a business trip — a pointless question, clearly meant to simulate movement. I answered. Silence again. The result: I cannot switch to another service, cannot act myself, and they are doing nothing. This is a closed loop where you unknowingly give up your right to compensation — and they do not deliver. At this point, it feels like a trap. Possibly worse — a coordinated delay tactic that benefits only them and the airlines. If the situation changes and the claim is finally resolved, I will update this review. Until then, I strongly recommend avoiding them!