Liars and Decievers
As you read this keep in mind the two stars would be five if this company was not steeped in constant feeding lies and deception toward their customer base. Gym itself great! All kinds equipment activities amenities. Then there is the management and staff. In the over two years continuous I was a member while living in CO, then relocation to GA for work. I of course had to cancel my membership. We'll get to that... Argh!!!! During my time at this gym there were few times where I had to change my membership level. Every time I had to do this it came at a cost. Which if told about it, I'd have no problem with. Financially each time I could have planned for. The 1st time staff member completely omitted this fact. Came back later brought it up, without saying it the outright I was told we don't care. 2nd, time I was offered an increase to a studio red at ZERO cost to me expect for the increased membership price upon next month payment. Specifically asked about the price guarantee fee $50 based on the prior experience. The guy right-out lied to my face. even Staffer had audacity to emotionally play off my veteran status. Low common dominator of human. Brought it up again after a surprise VASA charge one day on my account. Staff looked at me like I was A-Hole for bringing it up. To save money I eventually lowered my membership to lowest level. I knew I was about 2 eat the cost to SAVE money after being deceived and lied to the first tow times. Now canceling, ready to relocate. Went into my home gym location over one full month prior to my moving. Staff member told me to my face, "You been with VASA for over six months it cost zero for you to cancel." "Come in before the end of your final billing cycle and go online and cancel it." Did exactly that, low and behold the again lies and deception. They processed a new payment before my new cycle date and as I was cancelling. NO F'ING refund! Paramount a none VASA company does all their support bidding.