No pity, no consideration, no refund, no respect
Last Oct 10,2024 around 1:10am we arrived Kuala Lumpur, our flight was not delayed, but when we pick up our luggage it was missing so we were looking for it and went to the customs maybe just 15-20 minutes before we get out the main arrival entrance and it was very quiet only 2 man waiting with the names but our name was not there, also before taking another transport a lady whose helping all the passenger looking for their pick up help us and even got our itinerary and contact your end, but she said no one is picking up, also I tried 2 numbers as attached but I got only an answering machine , that I didn’t wait because it will cost me more money from my roaming, as I said to you, if your client confirm their coming they should wait at least until all the passenger on that flight left or ask some airport security to make sure that everyone ifs gone, or give us a call or message or email to confirm, as you can see in my calls that was 2:46am we’re still in the airport. My husband contact number at that moment is not contactable because he’s having problem with his roaming, but I tried ringing, we paid the person took us in the Oasia hotel for 350 ringgit, and asking for refund, all my testimony to them is not acceptable very bad experience to us and ended up nothing. So if you find a pick up make sure to ask them to wait until the last person out who knows there’s a problem in the custom. And if it’s not contactable find a way of all sort of information you can have before they go.