I reviewed "Summer in Italy" two days…
I reviewed "Summer in Italy" two days ago and based on their response, I felt I needed to submit one more review. It is always very disturbing to me when a company blames their failure on a third party. In this case (please search the prior reviews) they blamed VRBO. They attempted to distance themselves by utilizing quotes when they refer to VRBO as an agent. However they position it, they utilized VRBO as an agent and failed to upkeep/monitor their offerings through their agent. They claimed the deposit was a booking fee and blamed the user (me) for trusting the agent they retained to represent them. They claimed my comment of poor business acumen as being harsh, but their explanation truly illustrates their poor business acumen (sorry). The claim of no financial hardship is inaccurate, I booked airfare. Their lack of understanding once again illustrates their poor business acumen. Giving them a pass on (their agent) charging my card and not refunding it within 48 hours -their customer service was sub par. Given that their action resulted in my booking airfare, perhaps offering a discount at another property they represented would have been adequate. Maybe covering the transportation costs to get me from Milan to the next closest property 3 hours away would have been an offer that could have mitigated the issue. I fall back on poor business acumen once again. Customer service is an art, one that Summer in Italy patently lacks. Once again, please think twice before utilizing them for your holiday booking.