Rapidly Downhill Since 2017
Yoybuy was trusted and reliable from 2015 to 2017, but it has rapidly gone downhill since then. As a Merchant-Level customer, I should receive priority service when dealing with lost, missing, or damaged items, but this is not the case. Even though I always pay for shipping insurance, Yoybuy will try to nickel and dime me on compensation, often trying to reimburse me in coupon points that have an expiration date instead of simply refunding my account. I would hate to see how Yoybuy treats me should I forego insurance. I now pay insurance not to be robbed outright. To make matters worse, some shipments take seven or more months to arrive, having to be resent multiple times with different tracking numbers. Now this is understandable given the current pandemic. However, Yoybuy will always use the pandemic to its own advantage, never considering how customers are also disadvantaged by the very same circumstances. For example, Yoybuy has an unwritten policy (nowhere stated on its website) that forces customers to falsely confirm receipt of a parcel that is still in transit. Customers have only a three-month window in which to confirm that they have received a parcel, even if the parcel has not yet arrived. If a customer does not falsely confirm receipt of the parcel within that three-month window, he will lose account credit (discount coupons) for the entire shipment. The problem with falsely confirming receipt of a parcel that is still in transit is that a customer has only three days after receiving a parcel to make insurance claims. Yoybuy's ploy here is to make customers suffer thrice: once for abnormally extended delivery times; twice for losing account credit; thrice for forced foregoing of potential insurance claims. Yoybuy has now turned poor treatment of customers into a sport. Its brazenness has no limits.