This service is sort of like purchasing from a used car salesman.
I was drawn in by the coupons, so I purchased a lapdock for about $67 dollars more or less. The shipping lines are listed under the product before you purchase it. They have an extremely vague page explaining why the lines listed may not be available.
The shipping for the single product, is over $70. Any other Chinese forwarding agent would charge half that for the same product (I have used others). I contacted support asking about why the shipping lines are limited to three, when they have over 20 listed under the product I just purchased. They said it's because of the battery in the product, and that and I quote: "Our general channel page does not cover all special cargo exceptions." as well as "At present, our system does not show these cargo-specific restrictions on the product page in advance. The filter only activates after you submit the parcel information.".
This company isn't scamming, they do buy the product and I bet are willing to ship it to you.
It is just extremely misleading, expensive, and has poor communication as demonstrated here.
If I had known they restrict nearly every shipping line down to the most expensive ones for the product I was purchasing, I would have avoided it altogether. Instead they admit that their pages don't cover it in detail, and tell me I don't have any other option.
edit: theyve used extremely heavy packing material for the item, and have just billed me an additional $30. over $100 shipping for a $67 dollar item.
DONT BUY ANYTHING FROM THEM!
My purchase was supposed to be delivered in 5-9 days. 9 days after and there’s no progress in processing my order. The horrible customer service on WhatsApp keeps delaying adding 5 days time after time. THIS IS BY FAR THE WORST CUSTOMER EXPERIENCE I’VE EVER HAD. STAY AWAY FROM THEM!
"I am extremely outraged by Yoybuy's service. I bought a bicycle that was supposedly to be delivered in 4 days. Without any warning, they cancelled the order. After complaining, they extended the deadline by 15 more days, promising it would be fulfilled this time.
To my surprise, they have cancelled it a second time. Now they tell me that 'in theory' it will arrive in a week, but I receive no clear information or real tracking numbers. I feel like I am constantly being stalled and they are playing with my money. It is unacceptable to sell a product, give a delivery date, and then systematically break your own promises.
I demand an immediate solution: either ship my bike now or provide a full refund. Stop making excuses and take responsibility!my order is 1444809155
100% scammers. My parcel weighed 3 kg, and after I paid, they asked for an extra charge for the 4.8 kg weight. When I received it and scaled it, I saw it weighed 3 kg. And this isn't the first time; they do this regularly.
i needed to get a fabric that could only be bought from taobao so i used this site, i thought i was gonna get scammed because of the bad reviews but i actually got everything i ordered... soo... id recommend it!
I ordered 3 times from this company, everything would have gone more or less normally, until now, when I wanted to arrange delivery in 14 days(less than 10usd), but Yoybuy they simply removed other delivery options besides their own, I wanted the things to arrive before January 22, but I have to pay an unbearable 135usd for this. And also last time, my things were damaged, the picture under the acrylic was scratched
i ordered metalic golden covercase of i phone 16 pro,but they sent me grey colour ,now want to return but no phone no is available,nor they have any email replied so seems to be a bogus company.
no recomiendo esta tienda jamas, sus precios de envio son un robo a mano armada
deficiente, pedi unas camisetas y me sale muy costoso el enviode ambas, juntas y separdas, me salieron mas economicas las camisetas que el envio, les recomiendo jamas volver a comprar en esta tienda, no hacen devoluciones de dinero, su servicio de atencion es inutil, su membresia es malisima, no dan buenos descuentos en sus envios, no tratan bien a sus clientes, prefiero comprar en shopee, sale mil veces mas economico, nunca volvere a comprar en esta tienda tan mediocre.
poor, I ordered some jerseys and the shipping is very expensive, both together and separately, the jerseys were cheaper than the shipping, I recommend never buying from this store again, they do not refund money, their customer service is useless , their membership is terrible, they don't give good discounts on their shipping, they don't treat their customers well, I prefer to buy from shopee, it is a thousand times cheaper, I will never buy from this useless store again.
They will keep on adding fees. I ordered a few items worth 4.5 USD total, and I had to cancel because they wanted to charge me around 380USD for shipping to their warehouse.
I was a little shocked too for the items that were already in their warehouse, and I was ready to ship them to me. Their initial quote was 170USD, which I paid, then I got a notification that I had to pay another 100USD because their initial quote was wrong. Other freight forwarders I know would have charged me 170USD to ship about 100kg or 1 cubic meter of stuff. 270USD for a 40kg package is robbery. Adding to that, they also only ship to the address of your payment method, so I don't have the option to ship to other freight forwarders once my item was with them.
Honest and professional company. Always willing to help. I use their item forwarding service to ship from China to Australia and have used their Taobao buying agents. All first class services. Never any missing items and excellent packing. Thank you Yoybuy.
Their website lacks professionalism, with item statuses frequently getting mixed up or failing to update accurately. Their pricing is overly expensive, and my warehouse experience with them was the worst I've ever had.
Yoybuy 回复2024-03-21
Hello, thank you very much for your feedback, we appreciate it.
May I ask why you say that?
I don't understand the trouble you are having with this message.
We have a professional customer service team to solve all your troubles.
Please contact our online customer service, we will definitely give you a satisfactory solution.
Untrustworthy company, they continuously add fees. They will refuse to return you item to the seller and try to force you to pay there fees or give up your item to them. I made the mistake of paying the fees to get my item, then the item never arrived. I believe this is there process if you order anything of value. Trying other buying agents, I’ve never had this experience with another company. Avoid and use another agent.
Yoybuy 回复2024-03-21
Hello, I am sorry to hear about your frustrating experience.
We will never refuse to return your item to the seller when it meets the 7-day no-questions-asked return requirement. Honesty is the most important thing.
Would you mind reaching out to me with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward.
Yoybuy
I placed my order with yoybuy, I used PayPal to do the payment, the amount was taken but the confirmation order step didn’t complete.. I try to cancel the payment through PayPal they told me to contact yoybuy and ask them to cancel the order and do refund since the amount already transfer to there PayPal account, I emailed them but they didn’t respond
Update: after two days they released the amount and do process my order
TOTAL SCAMMERS! STAY AWAY!
1) They put small extra costs everywhere,(that you can't avoid paying or they won't proceed with order).
2) They have a wallet where you can add money (with fees), or where they add money in case of a refund like in my in case, it does not go directly to paypal. From $80 the amount slowly went down to $73,80 "because of currency loss"...what has that got to do with me and my refund?! Seems they stopped doing that now, but have no proof.
3) Made me change to a more expensive shipping method after they reinforced the packet (said they wouldn't take any responsibility if I didn'do it - cost $5 extra)
4) packet was now too big for method I had chosen and had ALREADY PAID FOR.
5) booked a more expensive shipping method WITHOUT my explicit approval and told me it cost another $5 to cancel it.
6) WHEN I REFUSED TO PAY MORE THEY THREW AWAY THE ORIGINAL ITEM BOX TO MAKE THE PACKAGE SMALLER, MAKING THE COLLECTOR'S RESIN STATUE LOSE A LOT OF VALUE.
7) ARRIVED BROKEN, WITH PARTS THAT WERE MISSING, AND I CAN PROVE THEY SEND IT PARTLY BROKEN ALREADY!!
I DON'T KNOW IF I WILL GET ALL MY MONEY BACK, BECAUSE OF THE MONEY THAT WAS IN THE WALLET WITH WHICH I PAID A PART OF THE STATUE WITH. I'M DISGUSTED.
TOTAL DISASTER!!!
I am a marketplace seller in my country. I have been buying goods from China on Yoybuy for about six months now. Each of my purchases is accompanied by only pleasant sensations. Site employees redeem goods in a timely manner. If something is wrong, then they will definitely notify you in your personal account and send a letter by mail. From the last purchase, it turned out that the weight of the parcel was less than the system calculated, and I was returned about 3 US dollars, they might not return anything, and I would not have told them anything, but they returned them to me. Because of such work with clients, I like Yoybuy. I will continue to order my goods through them, and even after reaching a certain order threshold, the commission will drop to 8%, I still have a little more to reach this threshold.
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