Poor Service, Defective Product, and Extremely Long Delivery Times
I was excited to purchase the AIBI Pocket Pet, but my experience has been nothing short of frustrating. Not only did it take months to arrive, but when it finally did, the product was defective. The companion app is unreliable, frequently crashing and failing to connect properly, making it nearly impossible to use. The most disappointing part, however, is the complete lack of customer support. I have reached out multiple times via email regarding the delayed delivery and product issues, yet I have received no real response. After requesting a full refund, I was told I needed to return the item—even though my daughter has already grown attached to it. Given their delayed and inconsistent responses, how can I trust that they will process my refund once I send it back? It’s unacceptable for a company to ignore its customers and provide such poor service. Until AIBI improves its shipping times, product reliability, and customer support, I cannot recommend them. If you’re considering buying from them, be prepared for long waits, potential defects, and no assistance if something goes wrong.